Reservation Agent

  • Blue Hawaiian Helicopters
  • Kahului, Hawaii
  • Full Time
Reservation Agent

Job Description:

Overview

Job Summary

As part of the Reservations team, the Reservations Agent is the first connection guests have when reaching out to Blue Hawaiian Helicopters. This position will interact over the phone and email with guests from around the world taking reservations, resolving any booking issues, assisting with the flight schedule and group bookings for state-wide operations on all islands. The Reservations Agent will handle general inquiries, direct external calls to designated departments or individuals to support operations.

The classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department.

Essential Functions and Responsibilities include the following:

Answer incoming and make outbound phone calls quickly and efficiently. Screen and forward calls in a professional and courteous manner to internal departments or individuals as needed.

Demonstrate a friendly and positive tone of voice. Speak with others using clear and professional language; answer telephones using appropriate etiquette

Develop a comprehensive understanding of tour offerings, booking policies, rates structures and upgrade options

Create and maintain reservations that are accurate and contain correct names, weights, payment and contact information

Monitor multiple email inboxes, responding to inquires in a timely manner while continuing to answer calls in a queue

Assist in maintaining efficient flight schedule, reviewing and action unconfirmed tours, consolidate tours and promote tour upgrades that achieves a profitable margin

Must have a can-do attitude and be able to solve problems efficiently and effectively

Review the next day's reservations, resolve booking errors, and communicate changes to Reservations Management

Attend scheduled team meetings and 1:1 development meetings

Other duties as assigned

Additional Job Requirements

Regular scheduled attendance

Indicate the percentage of time spent traveling - 2

Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian Helicopters employment practices and policies.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience.

1-2 years of experience in working in a customer service environment.

1-2 years of Sales experience.

Skills

Comfortable working on computers and answering multiple phone lines.

Excellent verbal and written communication skills.

Ability to persuade and encourage favorable business outcomes.

Must be able to work a flexible schedule including weekends and holidays.

Must be able to successful meet deadlines on a daily basis.

Ability to multitask and work as part of a team.

Computer Skills

Advanced with Microsoft Office Suite, including Word, Excel, and Outlook.

Knowledge of the Alpro or FareHarbor Software is preferred.

Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Minimum payUSD $33,375.00/Yr.Maximum PayUSD $48,400.00/Yr.Benefits

For more information on our industry-leading benefits, please visit our benefits page here.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

This position will be open and posted until filled, with a minimum posting period of three days.

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Job Info

Location

Kahului, Hawaii, United States

Type

Permanent

Company Details

Blue Hawaiian Helicopters

1 Kahului Airport Road

Hangar 105

Kahului, Hawaii 96732 USA

bluehawaiian

12 Open Jobs Available

Blue Hawaiian Helicopters

Blue Hawaiian has been the leading helicopter tour company in Hawaii since 1985, and is the only one that serves all four major Hawaiian islands: Oahu, Maui, Kauai, and the Big Island. From the beginning, the Aloha Spirit has guided the principles of...

Benefits:

Top Pay Program 401K plan-. Eligible after 30 days of service. Medical/dental/drug/vision coverage offered. Company paid vacation and sick leave. Relocation packages Possible Sign On Bonus Employee Flight Benefits

Supported Manufacturers:

Eurocopter Service Center Turbomeca Service Center

AS350B2 EC130B4 EC130T2
Job ID: 476677618
Originally Posted on: 5/12/2025

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