Front Desk Agent

at The Resort at Paws Up in Greenough, Montana, United States

Join the Team at Montanas Premier Luxury Ranch Resort!

What We Offer:

+ Medical, Dental, Vision Insurance

+ 401K with Employer Match

+ Paid Time Off 9 Floating Holidays and 15 Personal Days

+ Career Development and Advancement Opportunities

+ Life Insurance, Long Term, and Short-Term Disability

+ Employee Assistance Program (5 free counseling sessions)

+ Referral Bonus Program (Get paid $250 to recruit)

+ Carpool Reimbursement ($5-$20/Day)

+ Employee Discounts on Merchandise (30% on select items in our retail store)

+ Employee Lunch Provided

+ Check guests in and out through resort systems.

+ Ensure all guest folios are accurate and reviewed prior to the guest departure.

+ Reply to Paws Up App messages are received and replied to in a timely and professional manner.

+ Send out daily app messages to guests on property promoting events, activity openings, spa openings, etc.

+ Answer phones in a timely and courteous manner and dispatch calls accordingly while following the companys phone etiquette standards.

+ Present a professional and courteous demeanor both on the phone, in person, on the Resort app and through email; Email correspondence are handled with proper grammar.

+ Act as liaison between the guest and departments on guest requests, ensuring follow through, completion, and resolution.

+ Provide detailed communication regarding guest issues to all relevant departments to ensure an appropriate solution for guest recovery.

+ Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.

+ Ensure confidentiality of guests before and throughout their stay.

+ Assist with