Lake Nighthorse Cashier

To perform receptionist/cashier for the City of Durango Lake Nighthorse Recreation Area at the entrance station and/or swim beach lifeguard building. Duties involve the continual monitoring of the entrance station which includes being stationed at a drive-up window, operating a point-of-sale computer program, greeting, and assisting lake visitors, and assisting with facilities maintenance. Swim beach duties include Wibit fee collection and PFD fitting, customer service, minor concessions, and program registration. Access control, program registration, visitor use tracking, cash handling, and accounting. Perform routine clerical duties and a variety of related tasks relative to assigned areas of responsibility.

The following duties are normal for this position. However, they are not to be construed as exclusive or allinclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.

• Greet and assist the public in a courteous and responsive manner; provide information and directions for City attractions; locate staff, direct visitors to Lake Nighthorse amenities. Explain lake rules and regulations as patrons enter the lake.
• Perform entrance station functions including facility admissions, recreation program registrations involving cash handling and accounting.

• Assist the public at the swim beach with general information, Wibit fee collection, PFD fitting for Wibit visitors, Wibit daily session sales, and basic operations of swim beach and lifeguard amenities.
• Selling concessions at the swim beach as well as program registration.

• Assist with administrative duties including record keeping and data collection.
• General public reception in-person and by telephone. Performs access control and monitors computer systems.

• Assist in Lake Nighthorse Recreation Area operations, including daily opening and closing functions.
• Ability to multitask and quickly adapt to changing work conditions as well as possible extreme weather conditions.

• Maintain park and open space grounds including trash removal and a variety of light landscaping duties.
• If necessary, patrol of Lake Nighthorse grounds by foot, motorized vehicles, and boat to collect debris, and to attend to any possible safety and parking issues as well as lake supervision.
• Assists with inventories and ordering supplies and equipment for the recreation facility.
• Assists with cleanliness of the facility which includes entrance station, toilets, parking areas, boat ramp and courtesy docks.

Other Duties:

• Ensure adherence to safe work practices.
• Perform related duties and responsibilities as required.

City Organization Duties and Responsibilities:

• Representing the Department and City to other City staff and members of the public.
• Provide quality customer service to individuals needing directions or assistance.

Supervisory Relationships:

• This job has no supervisory responsibilities, although it may provide leadership of community volunteers.

JOB QUALIFICATIONS KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Operations, services, and activities of a municipal recreation facility.
• Basic knowledge of principles and practices of recreation services and facility operations.
• Modern office procedures, methods, and equipment.
• Mathematical principles and practices.
• Cash handling techniques.

Skill in:

• Operate a variety of office equipment, including point of sale computer software, printer, and telephone.
• Being part of a successful guest services team.

• Diplomatically deal effectively with the public for customer service while maintaining safety, efficiency and effectiveness of programs and facilities.
• Accurate data entry.
• Communicating clearly and concisely in verbal and written form.

Ability to:

• Complete cultural resources sensitivity training.
• Deal effectively and diplomatically with the public.
• Interpret and explain City policies and procedures.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities.
• Maintain effective audio-visual discrimination and perception needed for successful job performance.
• Maintain mental capacity that allows the capability of effectively interacting and communicating with others.
• Self-motivate and adapt to changing situations.

Work Environment:

• Work is performed mostly indoors but may include tasks outdoors, on varied terrain, in park settings, and on the water.
• Mostly standing to perform entrance station and swim beach duties with periods of mobility and physical activity.
• The workload will fluctuate with park visitation.
• Physical and Mental Requirements/Activities:
• This work requires occasional exertion of up to 10 pounds of force; work regularly requires sitting, frequently requires standing, speaking, or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching, or crawling and reaching with hands and arms.
• Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus. Will spend a large amount of time viewing a computer screen.
• Vocal communication and normal hearing are required for expressing or exchanging ideas by means of the spoken word.
• Acceptable verbal and conversational skills to effectively communicate with others via the phone, at meetings and to greet and assist visitors.
• Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
• Frequent use of phone handset and repetitive use of hand & fingers to operate office equipment, use computer keyboard & computer mouse and to perform other office tasks.
• Ability to recognize occupational hazards in work activities and take safety precautions.

Minimum Education and Certification: Possession of, or ability to obtain, an appropriate, valid drivers license.

Minimum Experience: Customer service and clerical related skills, including cash handling.

Nothing in this job description limits managements right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.