Front Desk Coordinator

Position Title: Front Desk Coordinator
Reports To: Director of Operations
Location: Scarborough, Maine
Job Type: Part-Time (MayJune 13th) / Full-Time (June 16August 22)

Position Overview :

Ketcha Outdoors is seeking a Front Desk Coordinator to support our summer camp and youth program operations by managing camper enrollment, communicating with families, and ensuring smooth day-to-day administrative processes. This role is ideal for a detail-oriented and tech-savvy individual with strong interpersonal and organizational skills.

As the first point of contact for families and visitors, the Front Desk Coordinator plays a key role in creating a welcoming and professional environment for Ketcha families. This position requires the ability to work independently while staying flexible in a fast-paced setting.

Key Responsibilities :

• Serve as the primary contact for phone calls and emails, responding promptly to inquiries.

• Maintain and update participant records, including processing registrations, cancellations, and waitlists.

• Organize and distribute key administrative documents, such as group and pick-up lists.

• Manage camper check-ins, late arrivals, early dismissals, and visitor logs.

• Oversee lost-and-found, ensuring items are sorted and returned daily.

• Assist with maintaining office organization, including staff facilities.

• Support camp staff by handling administrative tasks so they can focus on camper engagement.

• Perform other duties as assigned to support camp operations.

Qualifications & Skills :

• Strong communication and customer service skills.

• Proficiency in Microsoft Office (especially Excel); experience with CampMinder is a plus!

• Excellent organizational skills with keen attention to detail.

• Ability to work independently and adapt to a dynamic environment.

• A positive and professional demeanor when interacting with families and staff.

Work Environment & Physical Requirements :

• Fast-paced, cooperative camp setting with frequent multitasking.

• Noise levels can be high due to camper activities.

• Requires periods of sitting, standing, walking, bending, and occasional lifting.

• Must be comfortable using a computer for extended periods (typing, emailing, database management).

Benefits :

• Staff discounts on Ketcha programming, bikes, and outdoor gear.

• Experience working in a vibrant, mission-driven organization.

Ketcha Outdoors is an equal opportunity employer. A background check is required.

?? Interested? Apply today and help us create an unforgettable summer for our campers!

To Apply: Please email your resume and cover letter to Liz Tully at .... We will ask for references upon follow-up.