Front Desk Representative - AmishView Inn & Suites

Position Summary

The Front Desk Representative supports the front desk operations to ensure that the highest quality standards in guest relations are met for the hotel. This positions provides first and lasting guest impressions with clear communication with guests and coordination with all departmental operations of the hotel in accordance with the polices to provide superior service. Schedule flexibility is required for this position including night audit coverage as needed.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Greet and interact with guests while presenting a welcoming smile and friendly disposition.
• Perform all guests check-in and check-out procedures, make reservation cancellations via phone, email or in person.
• Become proficient in using hotel property management system and third-party booking sites.
• Accurately describe guest rooms and impart important hotel information to guests.
• Actively anticipate and address guests needs. Alerts appropriate departments about any special requests.
• Resolve any problems and complaints in a timely and efficient manner and elevate complaints to front desk management team when appropriate.
• Communicate guest comments to drive improvements and increase guest satisfaction to front desk management team.
• Provide information to guests on restaurants and local attractions.
• Deliver towels, blankets, pillows, etc. to guest rooms and to make up an occasional sofa bed.
• Develop and maintain a positive relationship with all hotel co-workers, Department Heads, TES Inc. co-workers, and outside vendors.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Display a positive, professional appearance and friendly demeanor at all times.
• Availability to work a flexible schedule that includes evenings, weekends, and/or holidays and night audit shifts.
• Excellent people skills with the ability to interact with guests, all levels of management and employees and ability to smile over the phone.
• Strong communication skills. Will need to relay many critical requests and information across different departments on a daily basis.
• Ability to capture details and remain organized in busy environments.
• Ability to problem solve, prioritize and think on ones feet.
• Enjoy being part of a team.
• Enjoy taking initiative and being pro-active.
• Deliver a high quality of work to ensure we are providing top notch service.
• Comfortable using computers.
• Highly dependable with a history of consistent attendance and punctuality.
• High school diploma or equivalent.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand, walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.
Reviewed 05/14/2025