Night Auditor - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Night Auditor who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Night Auditor checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The purpose of the Night Auditor is to prepare, balance, and audit all daily postings and transmittals of property revenues. To ensure that all guest service standards are maintained at the front desk. To assist with guest needs during the night audit shift.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions & Responsibilities

• Ensures accurate and timely recording and reporting of all property receipts
• Maintains guest service standards at the front desk at all times
• Follows cash handling procedures as outlined by the accounting department. Collects payment at check out and provides change for guests as needed
• Performs all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills
• Completes express check out in a timely manner and issues to security for delivery
• Completes the daily sales report and issues to all departments
• Prepares all computer systems for the following day. Ensures accurate and timely backup files / tapes are maintained on a daily basis
• Prepares, balances, posts, and distributes all necessary reports on a daily basis
• Completes property walk through, ensuring buildings are secure and safety systems in working order

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Requires thorough knowledge of business math and customer service
• Requires operating knowledge of computer equipment, or may require broad knowledge in clerical or service areas
• This position requires a minimum formal education of a high school diploma
• Minimum of no less than six months job-related experience
• Must be able to successfully pass a background check and drug screen

Knowledge, Skills and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors
• Able to operate/drive a company vehicle with valid TN driver's license and insurance
• Able to meet the physical demands of the job
• Able to lift at least 25 pounds
• Able to perform assigned duties with attention to details, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
• Ability to solve practical problems and deal with a variety of concrete variables

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.