Front Desk Agent

ESSENTIAL JOB FUNCTIONS:

• Process check-in and check-out transactions for guests
• Greet guests in the lobby and help with line management and crowd control
• Assist guests with their self-check in and check out needs at kiosk stations
• Manage hotel room inventory
• Handle end of the day bookkeeping, auditing and account reconciliation
• Assist guests with questions about the city and property
• Assist guests with booking dinner, show, etc when necessary
• Assists with guest service recovery when possible
• Answer guest and team member phone or radio calls
• Maintains and Upbeat and Positive attitude at all times
• Responsible for being apprised of current events in hotel to assist guests
• Acts as a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipating guests needs and guest expectations
• Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.

QUALIFICATIONS:

• Strong Interpersonal and communication skills.
• Proficient in a second language would be beneficial.
• Self-starter with strong problem solving ability
• One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player
• Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke
• Close knit environment, with constant co-worker involvement
• Must be able to complete several tasks at once with accuracy
• Must be able to stand and walk for entire shift (an average 8 hour shift) while moving from kiosk to kiosk as needed to assist guests.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

EDUCATION/EXPERIENCE:

• HS diploma or GED.
• One or more years of appropriate experience; or equivalent combination of education and experience.
• Must be at least 21 years of age.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• May be subject to smoking environment and moderate noise.
• Fast paced, high volume environment involving constant
• Must be able to stoop, reach and bend as necessary.
• Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.

I understand the Casino and its surrounding areas are under constant surveillance, and that as an employee of Caesars Virginia, I will be under that surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department.