Hotel Valet Cashier (Harrah's Laughlin)

JOB SUMMARY:

The Valet Parking Cashier will provide courteous, reliable, and efficient casher services in accordance with Guest expectations and established performance standards.

KEY JOB FUNCTIONS :

• Maintain a professional personal and uniform appearance in accordance with hotel standards.
• Demonstrate a guest-driven service style with a sense of urgency for accuracy and efficiency in all interactions.
• Consistently model the company core values and service standards.
• Always speak professionally and graciously, smile, and maintain eye contact.
• Maintain an aggressive awareness of the area around the cashier booth and look for opportunities to initiate service.
• Offer a warm and sincere greeting to all arriving and departing guest and visitor vehicles as they enter or exit parking areas.
• Maintain a basic knowledge of the hotels services, events, and layout to ensure guests are given complete and accurate information and directions as requested or required.
• Maintain a basic knowledge of the surrounding city area and freeway access to provide accurate information and /or directions as requested.
• Respond to all guest/visitor inquiries and resolve service discrepancies accordingly.
• Maintain an alert, professional posture in the cashier booth when not actively engaged with a guest.
• Possess thorough knowledge of parking fee structures, special event/group discounted parking, monthly passes and all validation procedures.
• Process parking transactions accurately, calculate fees, collect payment and offer an appropriate departing comment.
• Maintain personal security of bank and cash transactions.
• Track all overnight hotel guest names and room numbers to ensure accurate postings for parking charges.
• Ensure that the booth, equipment, and surrounding areas are clean, orderly, safe and operating efficiently.
• Submit complete and accurate reconciliation reports and all data required to assure proper billing and revenue accountability.
• Perform any functions or tasks listed on shift checklists.
• Always maintain cleanliness and appearance of interior and exterior of cashier booth.
• Perform traffic control and guest screening when assigned.
• Replace ribbon cartridges for fee computers, ticket validators, and ticket dispensers if required.
• Work with other division and areas of the hotel to ensure the customers overall property experience meets or exceeds expectations and standards.

EXPERIENCE/QUALIFICATIONS:

• High School Diploma or equivalent
• Minimum 1 year in Customer Service
• Literacy and fluency in English
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Must be proficient with customer Point-of-Service systems.
• Excellent cash handling skills
• Must have excellent customer service skills .
• Must present well-groomed professional appearance.
• Adheres to all regulatory, company and department policies and procedures.

PHYSICAL & MENTAL DEMANDS:

• Must be able to sit, stand or walk for extended periods of time (4 hours).
• Ability to tolerate extreme variations in temperature.
• Must be able to move in and around on the casino floor quickly.
• Must be able to respond calmly and manage many customers demands in a fast-paced environment.
• Visual and auditory range must include immediate environment.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
• Ability to grasp, finger dexterity, use repetitive hand motion.