Bellperson at Camp Creek Resort

Job Summary: The role of bell person is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell person is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable in accordance with the Forbes Standards of Excellence.

Job Responsibilities:

• Unload and transport guest luggage upon arrival

• Assist in the transport and loading of guest luggage upon departure

• Assist guests with any needs, questions, or special requests

• Assist front desk staff

• Assist guests with parking

• Answer phones

• Assist housekeeping and beach service as needed

• Assist with any other reasonable request

• Be aware of daily hotel activities, group and VIP arrivals.

• Ensure the lobby, bell closet and work areas as well as departmental equipment are always clean and presentable

• All other duties as assigned

Education and Experience:

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs

• Ability to read, write, speak, and communicate in basic English preferred

• Previous experience as a bellperson preferred

Knowledge, Skills, & Abilities:

• Detail oriented and thorough

• Active Listener

• Knowledge of guest service operations

• Ability to remain discreet and respect the privacy of guests

• Ability to perform consistent work to the highest of standards

• Ability to interact with guests in a pleasant friendly way

• Ability to identify and resolve issues related to position independently

• Ability to listen intently to guest while providing service

• Ability to implement operations to achieve service excellence

• Ability to work and lead in a diverse service setting

• Ability to work and operate a handheld tablet

Qualifications

Physical Demands:

• Must be able to withstand prolonged standing, walking and frequent parking/ retrieving of guests' vehicles

• Must be able to lift up to 50lbs

Working Conditions:

• Indoor and outdoor environment

• Possible exposure to extreme heat or cold depending on season

• Direct communication with guests at the front desk

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. St. Joe Hospitality reserves the right to amend and change responsibilities to meet business and organizational needs.