Concierge

Related’s Luxury Building, located in Washington, DC is seeking a Concierge to join their team!

Building Information: Located in Capitol Riverfront—Washington D.C.’s only waterfront neighborhood—steps from Nationals Park and a short stroll from Capitol Hill, One Hill South exceeds the expectations of Washington’s most discerning residents with its extraordinary amenity offerings, high-end finishes and tailored lifestyle services: One Hill South | Related

Overview:

The Concierge is responsible for the efficient operation of the Concierge Desk and lobby while maintaining professional standards in compliance with company policies and Fair Housing and Human Rights statutes. This role, under the direction of the Assistant General Manager and General Manager, ensures the delivery of exceptional service to residents, guests, and vendors.

The Concierge is responsible for the following:

1. Maintains a professional and courteous environment for all residents, guests and vendors.
2. Provides the highest standard of customer service to all residents.
3. Fulfills all tasks as described in the job description.

Responsibilities Include:

Resident & Guest Experience

• Greet residents and guests professionally and courteously upon entry and exit.
• Verify photo identification for guests, vendors, and contractors before granting access.
• Announce all visitors to residents, including staff conducting scheduled service requests.
• Ensure guest lists are recorded and verified for resident-hosted events.
• Maintain an updated list of local services, restaurants, and transit options for resident inquiries.

Access & Security Protocols

• Enforce building access policies and ensure all vendors and contractors sign in/out.
• Report unauthorized vendors or contractors to Management.
• Maintain secure key management; no keys are to be kept at the concierge station.
• Monitor security cameras regularly and respond to door alarms or buzzers promptly.
• If a guest refuses to acknowledge the Concierge, the elevator must be held at the lobby.

Service Request Management

• Accurately enter and track resident service requests for units and common areas.
• Follow up to ensure timely completion of service requests, escalating delays to Management.
• Confirm whether residents prefer scheduled service appointments or allow entry at any time.

Package & Delivery Management

• Record and organize all incoming packages and deliveries in the resident database and package room.
• Notify residents of pending deliveries and facilitate timely pickup to prevent backlogs.
• Conduct daily package audits to ensure inventory accuracy.

Building Operations & Administrative Duties

• Maintain and update required logbooks, including:
• Elevator Log Book
• Moving/Delivery Log Book
• Vendor Log Book
• Daily Log Book
• Incident Reports & Workman’s Compensation Documentation
• Ensure all email correspondence received during the shift is acknowledged and addressed.
• Assist with coordination of move-ins and move-outs, confirming schedules and managing elevator access.
• Follow emergency response procedures as outlined in company policies.
• Maintain a clean, organized concierge desk, package room, and common areas.

Communication & Team Coordination

• Uphold Related Rentals standards and ensure all interactions reflect the brand’s commitment to excellence.
• Maintain ongoing communication with Management regarding building operations, resident interactions, and staff concerns.
• Escalate urgent matters with due diligence and proper reporting.
• Submit detailed shift notes summarizing pending building issues, move-ins/move-outs, service requests, and key operations.

WHY YOU’LL LOVE IT HERE

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources, such as counseling, are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

Compensation:

• $23.00 / hour

Schedule:

• 11:00 PM – 7:30 AM (Mon-Tues overnight into Wed) and 3:00 PM – 11:30 PM (Fri-Sun)
• Off Wednesday and Thursday

Qualifications & Expectations:

• 1-2 years’ experience in the hotel, hospitality, and service industries
• Must be able to work 8 hour shifts on their feet
• Must be able to lift up to 50lbs
• May be required to work nights, weekends and overtime
• High School diploma or equivalent.
• Prior work experience in Class A luxury buildings a plus.
• Strong customer service and communication skills.
• Proficient computer knowledge including Microsoft Outlook and Yardi
• Ability to handle confidential resident information with discretion.
• Familiarity with building amenities, leasing, maintenance, and management processes.
• Knowledge of local services and community resources.
• Ability to remain calm and professional in high-pressure situations.

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

Explore careers at www.Related.com

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