Receptionist/ Intake Specialist

Receptionist/ Intake Specialist MHA SPEAKOUT SPEAKUP - Spokane, WA

Posted: 5/19/2025 - Expires: 8/17/2025

Job ID: 289155804

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Job Description A Community Resource Receptionist, as the first point of contact, greets visitors, answers phones, and provides information about available community resources . They may also assist with intakes, coordinate entry into programs, and manage client information.

Greeting Visitors and Clients:
Providing a warm and professional welcome to all visitors, both in person and over the phone.

• Answering Phone Calls: Managing incoming calls, screening, and routing them appropriately.
• Providing Information: Offering accurate information about community resources, programs, and services.
• Intake and Assessment: Assisting with intakes, screening potential clients, and gathering necessary information.
• Coordinating Entry: Working with clients to navigate and access various community resources and programs.
• Administrative Support: Performing general administrative tasks like filing, copying, and managing client files.
• Maintaining a Professional Environment: Ensuring a clean and organized reception area.
• Trauma-Informed Communication: Utilizing trauma-informed communication and de-escalation strategies when interacting with clients, especially those experiencing homelessness or other crises.

Additional Skills and Qualities:

• Strong Customer Service Skills: Demonstrating a friendly, helpful, and patient demeanor.
• Excellent Communication Skills: Both verbal and written, with the ability to effectively convey information to diverse audiences.
• Problem-Solving Skills: Being able to assist clients with challenges and find solutions.
• Non-Judgmental Approach: Being able to work with diverse individuals, including those experiencing homelessness, without judgment.
• Ability to Work in a Fast-Paced Environment: Being able to handle multiple tasks and prioritize effectively.
• Familiarity with Community Resources: Having a strong understanding of local resources and services

Job Summary Company Details Company MHA SPEAKOUT SPEAKUP Industry All Other Support Services Job Information Location Spokane, WA Website Job Type Part Time Employee Experience 5+ to 7 Years Career Level Experienced (Non-Manager) Education Level High School or equivalent Job Position 1 Position(s) Open Salary/Wage $18.50 - $22.00 /hour Duration Over 150 Days Additional Information Job Shift Weekdays Age Requirement

30

Other-Specify in Job Details

Testing Required Drug testing/screening
Background checks
Reference checks Federal Contractor No Affirmative Action Plan No View More Jobs All MHA SPEAKOUT SPEAKUP jobs View similar jobs All SPOKANE, WA jobs