Floor Manager

2 years

Recognized as one of the worlds finest Greek restaurants, estiatorio Milos has maintained a longstanding history of excellence since our Montreal inception over 40 years ago. estiatorio Milos has expanded internationally with restaurants positioned in Montreal, New York, Athens, Las Vegas, Miami, London, Dubai and Los Cabos.

We are looking for a passionate and dedicated FLOOR MANAGER to join our New York team!

The Floor Manager will work closely with the General Manager and all members of the restaurants management team to ensure the restaurant is operating according to the Milos standards. The Floor Manager may be responsible for overseeing service of any portion of the restaurants operating hours, as well as share in administrative responsibilities.

DUTIES & RESPONSIBILITIES:

• Work with GM to oversee the day-to-day operation of the restaurant to drive revenue and achieve the optimum profit and ensure the highest quality of service possible.
• Builds relationships with the restaurant guests and provide customer support by resolving their complaints efficiently and effectively.
• Supervises and directs the prompt, efficient, and courteous service to all guests.
• Maintain high standards of quality, hygiene, health and safety for all employees and guests.
• Ensures that proper cash handling procedures are followed.
• Controls and analyzes on an on-going basis the level of sales, costs, quality and presentation of food and beverage products, service standards, guest satisfaction, condition and cleanliness of the restaurant and its equipment.
• Provide direction to staff, overseeing the dining room to be sure there is a balance of seating capacity.
• Communicate and work closely with the Back of House team.
• Assist in leading and conducting training sessions, department meetings and pre-shift sessions, as well as other meetings as needed to obtain optimal results.
• Appraise staff performance and provide feedback to improve productivity.
• Complete manager opening and closing checklists as required, including daily reports and daily administrative duties
• Ensure compliance with sanitation and safety regulations
• Manage restaurants good image and suggest ways to improve it
• Keeps aware of trends, systems, practices, and equipment related to the hospitality industry through literature, exhibitions, and fairs as well as site visits.

REQUIRED QUALIFICATIONS:

• Minimum of 5 years in hospitality and at least 2 years of experience in a restaurant management capacity at a fine dining or high volume establishment
• Having directly supervised at least 30 employees
• Advanced knowledge of food, wine and spirits, including technical and service aspects
• Experience working with restaurant management software, like OpenTable and Resy
• The ability to carry out supervisory responsibilities in accordance with company philosophy, policies and applicable laws
• Must be fluent in English and helpful to be conversational in Spanish, French or Italian
• Excellent verbal and written communication skills

PHYSICAL REQUIREMENTS:

• Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Must be able to lift and carry up to 50 lbs; Ability to stand for prolong periods of time and climb steps regularly.
• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

COMPENSATION:

The base pay range for this position is $75,000.00-$90,000.00 The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.

estiatorio Milos is a proud EEO Employer

Compensation: Salary ($80,000.00 - $90,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts

Wine Service

Leadership

Restaurant Management

Conflict Resolution

Fine Dining Service

Team Collaboration

High Volume Service

Operational Management

Supervision

Customer Service

Training and Development

Quality Control

Performance Appraisal

Food Safety Knowledge

Time Management

Cash Handling Procedures

Problem Solving

POS Systems

Attention to Detail

Sales Analysis

Customer Relationship Management

Scheduling

Adaptability

Training

Knowledge of Hospitality Trends

Guest Service

Physical Stamina

Staff Appraisal

Multilingual Communication

Supervisory Skills

Compliance

Floor Management

Safety Regulations

Image Management

Language Skills (English, Spanish, French or Italian)

Communication Skills

Physical Strength and Endurance

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