Concierge

INTRODUCTION TO ROLE As a Concierge, it is required to possess an in-depth knowledge of local businesses, entertainment venues, and travel options; understanding the value of excellent customer service and can provide exceptional service to all of our guests. *Seasonal roles are not eligible for health benefits. Seasonal roles are eligible for sick time and holiday pay.

WHO WE ARE LOOKING FOR

• Extremely personable and approachable
• Friendly demeanor
• Pleasant phone manner
• Basic knowledge of local attractions and destinations
• Ability to multitask and time-management
• Aptitude in resolving issues with a customer-focused orientation

WHAT YOU WILL WORK ON Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet guests at the front desk and make suggestions for entertainment, dining, and other engagements as appropriate.
• Make reservations at local establishments upon request of the guest.
• Offer suggestions for local destinations and areas of interest.
• Prepare and display beverage and snack options for guests in the lobby.
• Assist with the organization of on-site events, such as weddings and corporate retreats, large events, etc.
• Direct guests to hotel amenities, including laundry and fitness facilities.
• Respond to complaints and find the appropriate solution.
• Maintaining confidentiality of any information of guests.
• Ensures the property is clean, orderly, well-manicured, and guest-ready at all times .
• Performs other duties as assigned.
• Provides regular and reliable attendance.

WHO YOU WILL WORK WITH The Concierge reports to the General Manager WHAT YOU BRING

• High School diploma or GED Equivalent
• Prior work experience in areas related to customer service

PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; use office equipment including, but not limited to a computer keyboard, calculator, general office equipment, and multi-line telephone; and reach with hands and arms and requires the ability to lift office products and supplies up to 20 pounds occasionally.

The hospitality environment is fast-paced, and at times you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as expected with your normal job duties.

Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.