Goldie's Afternoon Tea Server

Situated in Downtown’s Second Street District, Austin Proper Hotel & Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with MML Hospitality, Austin Proper offers 238 rooms and suites, a dedicated spa and fitness center, and 9,500 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper.

Goldie’s Sunken Bar is an intimate cocktail bar on the ground floor of the Austin Proper Hotel & Residences and serves as an elegant and vibrant setting for a posh celebration, sophisticated drinks, or a romantic time out.

Job Overview

As an Afternoon Tea Server in Goldie’s Sunken Bar, you will play a crucial role in providing a luxury high tea experience to our guests. Your attention to detail, exceptional service skills, and ability to anticipate guest needs will contribute to maintaining the high standards of our establishment.

Key Responsibilities

• Welcome guests warmly upon their arrival
• Assist in ensuring an efficient flow of guests to maintain a smooth dining experience
• Thoroughly understand the menu offerings, including ingredients, preparation methods, and special features
• Offer knowledgeable recommendations and suggestions to enhance the guest's dining experience
• Take guest orders accurately, including special requests or dietary restrictions, and communicate orders promptly to the kitchen staff
• Double-check orders before serving to ensure accuracy and execution
• Deliver food and beverages to guests' tables in an efficient and timely manner, ensuring proper presentation and adherence to service standards
• Provide attentive and personalized service throughout the meal, addressing guest inquiries and needs promptly
• Ensure responsible alcohol service and adhere to legal drinking age regulations
• Keep tables clean, organized, and properly set with appropriate tableware, glassware, and utensils
• Clear empty dishes and used tableware promptly to maintain a clutter-free environment
• Promote daily specials, seasonal offerings, and promotions to guests, enhancing their dining experience and potentially increasing revenue
• Work collaboratively with kitchen staff, bartenders, fellow servers, runners, and bussers to ensure seamless coordination of food and beverage service
• Communicate effectively to ensure guest requests and modifications are fulfilled accurately
• Anticipate guest needs and preferences to deliver a personalized and memorable dining experience.
• Handle guest concerns professionally and escalate issues as needed to ensure guest satisfaction.
• Maintain a clean and sanitary work environment, including regular sanitation of tables, chairs, and dining areas.
• Adhere to food safety and hygiene standards to ensure the well-being of guests.

Education & Qualifications

• High school diploma or GED equivalency
• Minimum two (2) years related hospitality and service experience
• Active TABC and Food Handler’s certification
• Must be at least 18 years’ old
• Must be authorized to work in the United States

Skills & Abilities

• Knowledge of tea, coffee, beer, wine, and spirits
• Interact with guests to obtain feedback on product quality and service levels
• Analyze information and evaluate results to choose the best solution and solve problems
• Demonstrate ability to listen to and understand information and ideas presented through spoken words and sentences
• Multi-task and work in a fast-paced environment
• Support all co-workers and treat them with dignity and respect
• Develop and maintain positive and productive working relationships with other colleagues and departments
• Demonstrate ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues
• Uses basic computer hardware and software
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Stand or walk for an extended period or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to work non-traditional hours including evenings, weekends, and holidays

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things, and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging, fast-paced, and rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.