Concierge

Hotel:

Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence

Whats in it for you?

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning 40% of our management hires are internal promotions!
• Invest in Your Future 401(k) plan with company match.
• Comprehensive Health Coverag e Medical, dental, and vision insurance options.
• Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact Make a difference through Atriums community service and volunteer programs.

__________________________________________________

Primary Purpose:

The primary purpose of the Concierge is to provide guests with an excellent experience for the duration of their stay through welcoming them upon arrival to the hotel, recommending hotel and local amenities.

Work Performed:

The Co ncierge will be tasked with the following duties, responsibilities, and assignments:

• Provide professional, friendly and engaging service in accordance with Atriums service standards ;

• Recommend hotel amenities , local attractions and any other events that may be of interest to them ;

• Assist guests with mail, messages, and any plans or arrangements they require ;

• Focus attention on guest needs, remaining calm and courteousat all times in keeping with Atriums Core Values ;

• Assist guests regarding hotel facilities in an informative and helpful way ;

• Assist guests with any needs related to services of the Business Center;

• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management ;

• Clean and disinfect public areas; and

• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Six (6) m onths prior Customer Service experience

Preferred Prior Experience:

Hospitality industry experience

Preferred Education:

High School Diploma or equivalent

Preferred Licenses/ Certification:

Valid state drivers license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data, or process information

Physical:

L ift a minimum of 50lbs rarely and 15lbs occasionally

A ble to stand and/or walk for duration of schedule shift

Other:

Ability to effectively communicate and interact with guests

F lexible to working days, early mornings, evenings, nights, weekends and holidays

_____________________________________________

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: