Concierge - Part Time

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Explore the Heart of Downtown Boston from our Theater District Hotel. Our hotel's walkable downtown location and direct connection to the MBTA train give you easy access to live entertainment at the Theater District, shopping at Downtown Crossing and cultural attractions in Chinatown. From unique restaurants to historical sites and beyond, you'll find it all at Hyatt Regency Boston.

The Concierge plays a vital role in delivering personalized and memorable guest experiences at Hyatt Regency Boston. As an ambassador of the hotel, the Concierge assists guests with reservations, recommendations, and special requests while providing world-class service that reflects Hyatt's values of empathy, integrity, respect, inclusion, experimentation, and wellbeing.

The pay for this position is $26.50 per hour.

Responsibilities:

The responsibilities outlined below are provided as a representative sample of the essential functions of this position and are not intended to be an exhaustive list; additional duties may be assigned as necessary

• Greet guests warmly and provide tailored assistance to enhance their stay.
• Offer recommendations and make reservations for dining, transportation, tours, and local attractions.
• Answer guest inquiries promptly and accurately, both in person and via phone or email.
• Maintain up-to-date knowledge of the Boston area, including special events, shows, and restaurants.
• Coordinate special guest requests, including personal shopping, celebrations, or VIP arrangements.
• Maintain guest profiles and logs of requests (electronically) to ensure personalized future service.
• Liaise with other hotel departments to ensure guest satisfaction.
• Handle guest concerns with professionalism and escalate when necessary.
• Uphold Hyatt standards of service and presentation at all times.
• Ensure the Concierge desk and surrounding area remain clean, organized, and welcoming.

Why work for Hyatt?

• 12 Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• Paid Vacation, Sick Time
• Tuition Reimbursement
• Wellbeing Benefits
• Free meals in our employee cafeteria
• Excellent training and career growth opportunities!

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.

• High school diploma or equivalent
• At least 1 year of experience as a concierge or guest service agent.
• Exceptional interpersonal and communication skills
• A genuine passion for service and problem-solving
• Familiarity with Boston landmarks, attractions, and transportation options
• Proficiency with Microsoft Office and hotel property management systems
• Ability to work independently and as part of a team