Guest Services Associate

Faithtechnologies
Monroe, Louisiana
Full Time

Email Address

Apply Now

A position at FTI can be the answer to your future career. In this role, youll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on safety. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package that boasts everything from paid training and tuition reimbursement to an award-winning wellness program.

The Guest Services Associate is responsible the with the day-to-day care taking, hospitality services, and maintenance of the designated FTI location. This includes managing events, menu options and onsite hospitality. Must have strong written and verbal communication skills to interact with guests and effectively collaborate with colleagues. Must have strong planning, organization, time management, and problem-solving abilities to successfully execute plans and achieve desired results. Additionally, having flexibility to adjust focus as the unexpected can arise, creativity in troubleshooting and/or guest services to leave a positive lasting impression, and ability to delegate are desired skills for this role.

MINIMUM REQUIREMENTS

Education: High School Diploma or GED
Experience: 1+ years of hospitality/guest service experience preferred.

Any appropriate combination of education and experience as determined by management.

Work Schedule: Schedule may vary and can include but is not limited to: nights and weekends. Ability to work a flexible schedule is necessary.

KEY RESPONSIBILITIES

Oversees and executes catering development, strategic menu planning, and event hospitality services.
Oversees and executes the process of catering services for each event and/or prepares meals, snacks, and beverages.
Looks for ways to enhance existing operations and guest experience.
Oversees relationship with housekeeping staff, creates cleaning and maintenance schedules, ensures facility is in best shape before, during, and after guest arrival, and fills in as needed on housekeeping duties.
Oversees and plans food inventory, fosters relationships with external vendors.
Oversees the process of maintaining an inventory of supplies for guests, facility housekeeping and maintenance, groceries, bar and alcohol supplies, office supplies, etc.
Prepares invoices, reports, emails, letters, and other documents.
Works closely with Guest Services Manager, assisting with back-up on event scheduling, Touch-Stay, email communications, etc.
Oversees and ensures general aesthetics of the building and ensures a clean and organized facility, including organizing cabinetry and shelving to meet guest expectations and needs.
Maintains a positive attitude and provides a warm, hospitable, and welcoming feel for all customers throughout events, provides tours and facility/property information as requested, and implements improvements to the process as suggested and necessary.
Works with the marketing team or local vendors to order gifts/gift baskets for guests.
Provides special accommodations for guests as needed, such as ADA requirements, food allergies, and other important guest preferences.
Works with local vendors to promote FTI in the community.
Ensures a clean, safe, and workable kitchen area.
Facilitates guest needs (within reason).
Actively participates in Faith's hiring referral and mentoring program, as appropriate.
Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

SURGE your career forward!
Employees at FTI grow faster because they are a part of a nationally leading team of electrical planners, engineers, designers, electricians, and business professionals.

Your Personal Growth : Build your career path by taking advantage of our industry leading training and leadership development programs.
Leverage Technology : Our virtual design and build programs that offer the latest in robotic total stations, 3D scanning, virtual and augmented reality and drone surveillance and assessment.
Uncompromised Safety : When we see others in our space averaging 2.7 safety rating and ours average .42, you know that we value you and your safety above all else.

We offer competitive, merit-based wages; career path development and flexible and a robust benefits package that boasts everything from paid training, tuition reimbursement and a top-notch wellness program.

We pride ourselves on a Ground up Growth mentality that puts you in the spotlight. Becoming a member of the FTI team means youve officially put yourself in the drivers seat of your career. Through our career development and continued education programs, youll have options to position yourself for success.

FTI is a Merit to the Core organization, and we pride ourselves on our ability to reward and recognize top performers.

BENEFITS ARE THE GAME CHANGER
FTI enriches the lives of its employees through industry-leading total rewards. Our compensation, benefits, time off, and wellness programs are designed to reward individual results that create team success, improve financial security for our employees and their families, and encourage healthy lifestyles. As an eligible employee*, your programs include: