Front Desk Associate

Quality Inn and Suites is currently seeking forFront Desk Associates to join our team.Hiring full time and part time. A Front Desk associate accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.Responsibilities :Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.Respond to customer concerns, and inquiries, in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.Pre-register, block reservations and take same-day reservations following hotel rate structures and sell strategies.Other duties as assigned.Job Specifications:Excellent interpersonal, written/verbal communication and telephone etiquette skills.Ability to quickly learn Front Desk computer systems.Excellent command of the English language; second language proficiency desirable.Excellent time management skills and ability to multi-task and prioritize work.Excellent written and verbal communication skills.Ability to work well as a team member.Possess knowledge ofusing office equipment such as computers, phones, photocopiers, and fax machine.Previous front desk associate experience is not required, but customer service experience is must.Work days and work hours varies depending on requirement of staff.