Receptionist

Receptionist** Type:** Full-time **Hours:** Monday to Friday, 8:00 AM -- 3:00 PMAt Zenergy Massage, we provide our clients with a relaxing and rejuvenating experience. Our team of skilled massage therapists creates an atmosphere of wellness, and we are looking for a friendly and professional receptionist to join our team and help us deliver exceptional service from the first moment a client walks through our doors. We are a HIPAA-compliant business, ensuring that all client information is handled with the utmost care and privacy.**Job Overview:**As a Receptionist at Zenergy Massage, you will be the first point of contact for clients, offering a warm and welcoming environment while ensuring smooth day-to-day operations. Your role will be critical in managing appointments, maintaining the schedule, and ensuring that clients receive the highest level of service. In addition, experience with medical billing and social media management will be a plus.**Key Responsibilities:**- *Greeting Clients:* Welcome clients with a positive and professional attitude, creating a calm and friendly atmosphere.- *Managing Appointments:* Answer phone calls and respond to online booking requests, ensuring accurate scheduling of appointments. Confirm appointments and handle cancellations or rescheduling requests.- *Customer Service:* Address client inquiries in person, over the phone, and via email. Provide information about services, pricing, and promotions.- *Check-in/Check-out:* Process client check-ins and check-outs efficiently, handling payments and ensuring all client information is accurate.- *Maintaining Client Records:* Keep accurate client records, update contact details, and track preferences or special requirements. Ensure that all client data is kept HIPAA-compliant.- *Medical Billing:* Experience with medical billing is preferred. Process insurance claims, manage patient accounts, and handle billing inquiries in a HIPAA-compliant manner.- *Social Media Management:* Assist in managing and creating content for the business's social media accounts to engage clients and promote services. This may include writing posts, taking photos, and interacting with followers.- *Inventory Management:* Assist in maintaining the reception area, ensuring it's neat and stocked with necessary supplies, such as brochures, appointment books, and retail products.- *Team Coordination:* Communicate effectively with massage therapists and management regarding appointment updates, special requests, or client concerns.- *Administrative Tasks:*Perform general office duties such as filing, data entry, and maintaining office supplies.- *Promote Services:* Inform clients of any ongoing promotions, loyalty programs, or special offers to enhance their experience and encourage return visits. **Qualifications:**High school diploma or equivalent (associate or bachelor's degree is a plus).Previous exper