Front Desk Representative

The Front Desk Representative represents the first point of contact with guests and handles all stages of a guests stay.Position ResponsibilitiesAdhere to established company and departmental procedures, guidelines, and polices at all timesFoster and promote a cooperative and harmonious work environmentPromote positive customer relations for all customer by providing prompt, courteous, and efficient serviceRegisters customers into the hotel and checks them out at the end of their stay.Maintains cash bank and prepares daily deposit of funds in hotel bank and is responsible for the immediate posting of cash payments and provides LMS generated cash receipts for customer recordsMakes necessary baggage arrangements according to hotel proceduresResponsible for customer check out & accepts payment for settlement of all charges in compliance with hotel procedureAssist with checking rooms to verify the status of hotel reservations.Responds to customer inquiries regarding hotel services, room rates, entertainment schedules & restaurantsInforms hotel customer about the propertys services and eventsGreet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice.Knowledge of all outlets and their hours of operation.Essential FunctionsAptitude in resolving issues with a customer-focused orientation.Always promotes positive public/employee relations .Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and stress relating to servicing customers in a high pressure and fast paced environmentMust be able to stand for an entire shift and be able to move throughout the Casino/Hotel areasMust be able to work holidays and weekends, as well as flexible shifts and/or unusual hoursRequirementsHigh School Diploma or Equivalent is requiredPrior cash handling & customer service experience is preferredComputer related experience desiredAbility to effectively communicate in EnglishBenefitsTraining & DevelopmentFree Meal while on shiftFree Parking