Banquet Server

About UsCome join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.OverviewAssist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience.Essential Duties and ResponsibilitiesSet up banquet room as instructed by Supervisor to include linen, serviceware and glassware.Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.Greet guests and respond to requests in a friendly and courteous manner.Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.Replenish beverages as necessary, and check with guests for overall satisfaction.Once banquet is complete, reset banquet room according to Supervisor's specifications to ensure the readiness of the room for the following function.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsHotel experience preferred.Must be willing to "pitch-in" and help co- workers with their job duties and be a team player with or without reasonable accommodation.Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.Knowledge of the appropriate table settings and serviceware.Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.Ability to remember, recite and promote the variety of menu items.Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage equipment, e.g., coffee maker with or without reasonable accommodation.Ability to stand for long periods of time with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.CompensationTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? NoBenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental a