Front Desk Agent

FRONT DESK AGENT

Hyatt Vacation Club

Hyatt Vacation Club at Sunset Harbor

US - FL - Key West

Posted: May 16, 2025

Summary

Hourly Rate: $20.80

Are you looking for a place w meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreamse true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, w everyone is connected by care and inclusivity.

Shift: Seasonal-Part Time; Mid- Shift; must be available to work week days (Monday- Friday) and holidays.

W great benefits lead to a life fulfilled.

Competitive Pay

Travel discounts

Professional Counseling & Family Support

Growth and Development Opportunities

*Benefit Eligibility will vary by position

Site Specific Perks

Free on-site parking

Discounted shoes through Shoes for Crews twice per year (Engineering)

Quarterly celebrations, Associate Appreciation Week, Employee of the Quarter

As a Guest Services Agent, a typical day will include:

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

Answers telephone calls and routes calls to the proper department as applicable.

May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

Wee and greet guests and anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always followpany policies and safety procedures.

To Be a Guest Services Agent at HVC:

Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

Position may require background and drug screening contingent onpany policy in accordance with applicable legal requirements.

Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employermitted to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location w Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party managementpany that is responsible for all employment benefits and obligations at this location.