Night Auditor

Job Duties & Functions**- Approach all encounters with guests and associates in a friendly, service-oriented manner.- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).- Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.- Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.- Maintain a friendly and warm demeanor at all times.- Greet and welcome all guests approaching the Front Desk in accordance with Avantic Lodging Enterprises standards.- Maintain proper operation of the telephone switchboard and ensure that all Avantic Lodging Enterprises performance standards are met.- Handle requests for information, mail and messages in an efficient and courteous manner.- Answer guest inquires about hotel service, facilities and hours of operation.- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.- Follow all Avantic Lodging Enterprises credit policies.- Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.- Obtain all necessary information when taking room reservations and follow rate quoting scenario.- Be familiar with all Avantic Lodging Enterprises policies and house rules as well as hospitality terminology.- Have knowledge of and assist in emergency procedures as required.- Handle check-ins and check-outs in a friendly, efficient and courteous manner.- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.- Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other associates.- Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.- Use proper two-way radio etiquette at all times when communicating with other associates.- Attend meetings as required by management.- Perform any other duties as requested by management