Laundry Attendant (Seasonal: Part Time) - Outbound Stowe

ABOUT OUR COMPANY

Outbound Hotels:

Outbound Stowe is part of the Outbound Hotels collection, offering authentic, one-of-a-kind.

lodging that harmonizes with outdoor adventure. Guests can enjoy knowledgeable and friendly service; fun and engaging experiences; and an environment that is thoughtfully designed, embraces its place, and celebrates its community.

Other Outbound Hotels include the Virginian Lodge in Jackson Hole, WY, Outbound Mammoth and future properties including Outbound Yosemite in Oakhurst, CA near Yosemite National Park.

Springboard Hospitality:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels throughout the United States. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, to locally crafted food and beverage experiences, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the vibrancy of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Job Title: Laundry Attendant

Position Overview: At Outbound Stowe, we don't just clean rooms—we craft experiences. As a Laundry Attendant, you'll play a vital role in creating unforgettable moments for our guests. You'll be more than a cleaner; your dedication to fostering human connections, comfortable experiences, and providing exceptional service will turn ordinary stays into extraordinary memories.

CORE RESPOSIBILITIES:

• Maintain cleanliness and organization of the laundry room & closets, ensuring they meet Outbound Hotels' high standards of cleanliness and comfort.

• Collaborate with other team members to ensure laundry is completed in a timely manner for room turnovers.

• Uphold health and safety standards, including proper handling of cleaning products and adherence to cleanliness protocols.

• Ensure all linen and terry are to Outbound Hotels’ high standards of wrinkle-free, clean, and comfort.

• Provide friendly and attentive service at all times.

Beyond the Basics: As a Laundry Attendant at Outbound Stowe, you'll embody the spirit of our brand in every interaction. You'll connect with guests and enhance their experience. Your role extends beyond the confines of the laundry room; you're an integral part of our larger community, helping to foster a sense of belonging to our guests.

Who We're Looking For: Successful candidates for this role are authentic, approachable, and adventure-curious individuals who embody the values of Outbound Hotels. You're not just passionate about cleanliness; you're passionate about creating moments of magic for our guests. Your positive spirit and can-do attitude make you a valuable asset to our team.

The Deeper Meaning: In this role, you have the power to make people feel at home, even when they're far from it. By providing clean, comfortable beds, towels and genuine hospitality, you're not just servicing our laundry; you're creating sanctuaries where guests can relax, recharge, and connect with nature and each other. Your attention to detail and commitment to service help guests feel valued, respected, and truly cared for.

Operationalizing the Brand: As a Laundry Attendant, you'll be an ambassador for the Outbound Hotels experience. Your work reflects our brand's commitment to authenticity, adventure, and community. Every clean piece of terry or linen is a testament to our dedication to providing unique, one-of-a-kind experiences that leave a lasting impression on our guests.

Positive Spirit and Attitude: To thrive in this role, you'll need more than just cleaning and laundry skills—you'll need a positive spirit and an unwavering commitment to excellence. Your easygoing demeanor and sociable nature make you a natural fit for our team, and your enthusiasm for creating memorable experiences shines through in everything you do. With your charming personality and genuine warmth, you'll help guests feel right at home from the moment they arrive.

Join us at Outbound Stowe, where every clean room is an opportunity to create magic and connect with guests in meaningful ways. If you're ready to embark on a journey of hospitality, adventure, and discovery, we'd love to welcome you to our team.

ADDITIONAL RESPONSIBILITIES:

• Remove and sort dirty linens and towels from laundry carts.

• Wash and dry all dirty linens, towels, rags, etc., as directed by management.

• Ability to stand during entire shift.

• Understand operation of washing machines and dryers. Clean dryer filter daily and maintain all equipment as trained.

• Keep laundry carts clean and free of debris. Maintain clan work area. Long hours sometimes required

• Perform the duties of room attendant following all prescribed requirements when needed.

• Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure. Report all guest issues and complaints to management.

You may be assigned these:

• Perform special projects and other responsibilities as assigned.

• Coordinate with Housekeeping Supervisor on work priorities, provide assistance, attend meetings as required by management.

• Perform special projects and other responsibilities as assigned.

Our expectations from you:

• Abide by payroll policies, procedures, Meals and Rest Periods policy and OLS Rules of Conduct.

• Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests.

• Read and abide by all the regulations and rules of conduct stated in the OLS Associate Manual.

This is what the job requires:

Education: No formal education required.

Experience: Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).

Skills & Abilities:

• Ability to Lift, push, pull, carry heavy loads with cleaning equipment, i.e. pushing pulling wet towels, sheets etc.

• Carry supplies as needed from storage to laundry room.

• Ability to Bend, kneel continuously throughout the day.

• Ability to clean and maintain laundry organized; clean shelves and underneath shelving and work areas.

• Ability to stand for long periods of time, climb stairs, up to approx. 100 steps 20% of 8-hour shift (time period)

• Ability to work indoors: 100 %

Springboard Hospitality is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

EXPERIENCE:

• Prior Experience:
  • 1+ Previous housekeeping, hospitality, experience preferred, but not required.
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:
  • Ability to communicate in English is a plus; Self-starting personality with an even disposition; Ability to meet standards of appearance; Able to communicate well with guests.
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.