Barista

Department: Tommy’s Folly

Position: Barista

Reports To: Tommy’s Folly Café Manager

Position Overview: Responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products.

These duties may be described as, but not limited to:

• Greet customers in a pleasant and courteous manner.
• Use Register/POS system. Take money for purchases and give correct change.
• Assist with stocking coffee shop area.
• Assist with cleaning and maintaining area.
• Answer questions from customers on products.
• Support with answering telephone in a professional manner.
• Barista responsibilities.

Required Knowledge, Skills, Abilities:

• Excellent communication skills.
• Good grammar, voice, and diction.
• Basic computer and keyboarding skills.
• Excellent customer service skills (friendly, courteous, and helpful).

Minimum Qualifications:

• High school or equivalent education required.
• One to two years in a customer service position.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.