HVAC Service Dispatcher Customer Service Specialist

HVAC Service Dispatcher - Customer Service Specialist

Bovio Rubino Service is seeking an outgoing and service-driven professional to join our team as a Dispatcher.

In 2021, two South Jersey family-owned and operated HVAC, plumbing, and electrical companies, with over 90 years of combined experience in the industry, came together to create Bovio Rubino Service, your trusted choice in South Jersey for heating, cooling, plumbing, and electrical services. The S.M.A.R.T. values that are at the core of everything we do here at Bovio Rubino Service will ensure that you are making a S.M.A.R.T. choice when it comes to finding your next work family.

• S upport each other in a positive & encouraging way
• M eet & exceed client needs & expectations
• A lways do what is right
• R espect our client's homes & businesses
• T reat team members and clients as if they were family

Work Schedule : Monday to Friday 8:00am - 4:00pm (weekends, overtime, and evenings as needed)

Pay: $22.00 - $27.00 per hour depending on experience

At Bovio Rubino Service, you will find:

• A company culture dedicated to employee growth through training and support
• Weekly pay
• 8 health insurance plan options, including 5 options where the employee pays nothing for their premium!!!
• Health Savings Account option with employer contribution
• Employer paid life insurance
• Dental/vision, short-term disability and long-term disability insurance options
• 401(k) with 4% company match after 6 months
• 7 paid holidays
• Paid time off that increases based on tenure
• Discounted HVAC and plumbing repair services and free HVAC maintenance services
• Free uniforms
• A wide range of other benefits that assist our employees with their health, wealth, and happiness

As a Dispatcher, you will:

• Professionally answer incoming customer calls, answering any questions they may have and providing support as needed
• Dispatch technicians for service calls, answering questions that they may have when necessary
• Maintain our service technicians' daily schedules, coordinating schedule changes when necessary
• Effectively communicate with department managers, employees, and customers, ensuring customer satisfaction and making sure that customers are apprised of any potential schedule changes and parts order timeframe when applicable
• Follow-up on pending sales quotes

You could be a great fit as a Dispatcher with Bovio Rubino Service if you have:

• 2+ years of experience working in an office, customer service, schedule coordination, or equivalent combination of education and experience
• Data entry, filing, and other general office duty experience
• Advanced customer service and interpersonal communication skills
• Attention to detail and are highly organized
• High proficiency in Microsoft Outlook, Word, and Excel
• Service Titan experience is a plus

If you would like to learn more about Bovio Rubino Service, please visit us at www.bovio-rubino.com

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.