Lobby Receptionist

Our Lobby Reception focuses on supporting clients, visitors, and employees. We are the first step in our clients visit and our employees day at work, ensuring everyones day starts positively and ends feeling fulfilled. With a focus on leaving a lasting impression, providing exceptional service, and collaborating with partner teams, we ensure all client needs are met with utmost attention to detail.

.As a Lobby Receptionist within the CAO Amenity Services team, you will be responsible for welcoming, registering, and assisting clients and visitors in our client-facing Lobby Reception space. Reporting directly to the Lobby Reception Manager, you will work alongside a team of fellow receptionists and specialists. Your role includes providing assistance to employees, such as offering temporary access or badges, answering queries, and providing information. You will be expected to adhere to all building and security procedures, ensuring a safe and secure environment for all. Your proactive approach to identifying and escalating issues is crucial. You will strive to exceed reception standards by providing first-class service. Familiarizing yourself with daily meetings, events, and VIP visits via our management systems is part of your role. You will collaborate with partner teams like Global Security, Real Estate, and Technology to enhance the in-office experience.

Job responsibilities

• Perform all duties of a Lobby Receptionist, including welcoming, registering, checking-in, and assisting clients and visitors as they arrive for meetings and events within JPMorganChases office space.
• Provide assistance to employees as needed by offering temporary access or badges if building access is required, answering questions, and providing information.
• Follow all building and security procedures to ensure a healthy, safe, and secure experience for all. Act proactively by saying something if you see something, and escalate all issues to appropriate teams.
• Exceed Lobby Reception standards by going above and beyond to provide first-class service.
• Familiarize yourself with meetings, events, and VIP visits taking place in the building each day via our event and visitor management systems.
• Collaborate with partner teams such as Global Security, Real Estate, and Technology to create an excellent in-office experience.
• Execute miscellaneous tasks and projects related to improving the teams service standards.
• Be flexible to work early mornings or late evenings as needed.

Required qualifications, capabilities, and skills

• Minimum of 2 years of recent experience in high-end reception, concierge, or hospitality services.
• Demonstrate excellent interpersonal and communication skills with an outgoing personality.
• Ability to work in a fast-paced environment, efficient problem-solver, and experience managing multiple personalities while maintaining a professional and focused demeanor.
• Demonstrate proficiency in Microsoft Office.
• Ability to stand / walk in access of hours at a time.
• Ability to work at different locations throughout the campus.

Preferred qualifications, capabilities, and skills

• Have familiarity with event, room, or visitor management systems a plus.
• Be bi-lingual, particularly Spanish-speaking a plus.