Guest Services Agent

Wildhaven Sonoma is a distinguished outdoor glamping resort nestled in Sonoma County. We offer our guests a unique and memorable glamping experience. We take pride in delivering exceptional service and fostering a warm, inviting atmosphere for everyone who visits.

We are currently searching for a passionate and dedicated individual to join our team as a Guest Services Representative. In this role, you will serve as our guests' first point of contact, ensuring they enjoy an exceptional stay from arrival to departure.

Your duties will include:
- Welcoming and assisting guests with the check-in and check-out processes
- Providing information about our resort and local attractions
- Managing reservations and inquiries in person and via phone
- Promptly addressing and resolving guest concerns and requests
- Working with other team members to uphold a high standard of service
- Supporting Camp Store sales and managing inventory

Qualifications:
- Experience in customer service within a hospitality environment
- Competence in front desk operations and guest services
- Strong communication skills and professional phone etiquette
- Previous experience in the hospitality industry
- Capability to work outdoors in the heat and be able to lift up to 50 lbs.
- Multilingual skills and familiarity with multi-line phone systems

If you are passionate about hospitality and thrive in a dynamic outdoor setting, we would be excited to discuss this opportunity with you further. Please let us know if you are interested in learning more about this opportunity. We can schedule a convenient time for a call or meeting to provide additional details and answer any questions you might have. Thank you for considering a career with Wildhaven Sonoma. We are eager to hear from you soon.