Concierge

Come join the team with WeCare at Heritage Care Center !

WeCare at Heritage Care Center is actively seeking a motivated Concierge for our community. Our Skilled Nursing Facility Concierge you will play a pivotal role in ensuring the smooth operation of our facility by providing exceptional customer service to residents and families. The Concierge will be the first point of contact and welcoming presence for all new admissions. The Concierge will work closely with the Screeners, housekeeping, and Maintenance to streamline the appropriate communication and guidance to the facilities IDT. This position requires a friendly demeanor, excellent communication skills, and a proactive approach to problem-solving.
Key Responsibilities
· Greeting residents upon arrival and providing a warm welcome. · Room readiness for any new admissions, and readmissions. This can include but is not limited to: o Coordinate with housekeeping and maintenance staff to address any room-related issues. o Conduct room inspections to ensure cleanliness and appropriate equipment is in place. o Place welcome bags in the room for every new admission. o Place welcome sign on the door for every new admission. (if applicable) · Serve as the main point of contact for all new residents and their families during the initial adjustment period. · Conduct daily check-ins with each new admission for 7 days following their arrival and complete a daily questionnaire. · Complete discharge surveys on the day of discharge. · Identify and address any questions, concerns, or unmet needs the resident or family may have. · Communicate concerns promptly to the IDT to ensure timely follow-up and resolution. · Provide empathetic and proactive customer service that reflects the facility's commitment to quality care and resident satisfaction. · Support initiatives to improve resident satisfaction and build a welcoming environment. · Provide updates to leadership on trends, concerns, or opportunities for improving the admissions process and resident onboarding experience. · Other job duties as assigned.

Skills, Knowledge and Expertise
· Previous customer service experience. · Previous health care experience.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Voluntary Benefits
• Same Day Pay
• EAP
• 401k with discretionary match

We reward hard working and caring professionals with competitive pay, benefits, and growth opportunities!