VILLANOVA, PA
6 DAYS AGO
21417780
Summary
VILLANOVA, PA
Competitive Salary
1 Years Experience
High school graduate or equivalency certificate (GED)
No Commisssion
40.00 hours per week / Day, Evening, Weekend Shift /Full-Time
Description
Villanova University
Posting Details
Do you have questions about the application process? If so, please refer to the Applicant FAQ's.
Posting Details (Default Section)
Posting Number:20254363SPosition Title:Guest Services Agent - The Inn at Villanova UniversityPosition Type:StaffLocation:Villanova, PARecruitment Type:Internal/External ApplicantsWork Schedule:full-time/12-monthsAvg Hours Week Department:507-Inn at Villanova University
Position Summary:
The Guest Services Agent is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the Front Desk runs smoothly and efficiently and in accordance with The Inn and always at a 4-Diamond style level.
Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.
Duties and Responsibilities:
Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner.
Take individual and group reservations by telephone, e-mail, and an online system in an accurate and efficient manner.
Check guest in and out, and assist with any issues or arrangements that guests may need help with.
Maintain security and safety of The Inn, Inn property, guests, guests' property, and fellow team members.
Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees and sale of goods.
Always represent and promote The Inn in a positive manner to guests, callers, and local officials.
Provide overnight, on-call assistance in case of emergencies.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Perform other duties and assist with projects as assigned.
Minimum Qualifications:
High school diploma or equivalent required.
Customer service experience required, preferably in a hospitality/hotel environment.
Must enjoy working with the public and be able to professionally handle any conflicts, guest issues, or emergencies that may arise.
Experience handling cash and recording sales transactions required.
Excellent oral communication and organizational skills.
Demonstrated ability to work effectively without immediate supervision.
Ability to multi-task efficiently.
Must be willing to work evenings, weekends, and holidays as schedule requires.
Preferred Qualifications:
Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred.
First Aid and CPR certification preferred; training can be provided.
Physical Requirements and/or Unusual Work Hours:
Physical requirements include the ability to work long hours. Ability to stand for long periods of time without sitting or leaning.
Special Message to Applicants:
Posting Date:05/14/2025Closing Date (11:59pm ET):
Salary Posting Information:
Commensurate with experience
Salary Band:10Job Classification:non-exempt
Minimum Number of References Needed 3
Maximum Number of References Needed 3
Supplemental Questions
Required fields are indicated with an asterisk (*).
* How did you first hear of this employment opportunity?
Indeed.com
Higheredjobs.com
LinkedIn
Glassdoor
Chronicle Vitae
Academic Keys
PA CareerLink/JobGateway
Professional Affiliation/Trade Website
Diversity Association/Publication Website
Advertisement in Academic or Professional Publication
Referred by a current employee
Referred by a friend, family member, or former employee
Heard about it at a conference or career fair
Browsing the Villanova website
Cabrini University employee
Other
* If your answer to the above question is "Other", please specify the source below. If this question does not apply to you, enter N/A.
(Open Ended Question)
Documents needed to complete your application:
Required Documents
Cover Letter / Letter of Interest
Resume / Curriculum Vitae
Optional Documents
Other Document
Letters of Reference (uploaded by applicant)
PI271146217
6 DAYS AGO
21417780
Summary
VILLANOVA, PA
Competitive Salary
1 Years Experience
High school graduate or equivalency certificate (GED)
No Commisssion
40.00 hours per week / Day, Evening, Weekend Shift /Full-Time
Description
Villanova University
Posting Details
Do you have questions about the application process? If so, please refer to the Applicant FAQ's.
Posting Details (Default Section)
Posting Number:20254363SPosition Title:Guest Services Agent - The Inn at Villanova UniversityPosition Type:StaffLocation:Villanova, PARecruitment Type:Internal/External ApplicantsWork Schedule:full-time/12-monthsAvg Hours Week Department:507-Inn at Villanova University
Position Summary:
The Guest Services Agent is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the Front Desk runs smoothly and efficiently and in accordance with The Inn and always at a 4-Diamond style level.
Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.
Duties and Responsibilities:
Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner.
Take individual and group reservations by telephone, e-mail, and an online system in an accurate and efficient manner.
Check guest in and out, and assist with any issues or arrangements that guests may need help with.
Maintain security and safety of The Inn, Inn property, guests, guests' property, and fellow team members.
Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees and sale of goods.
Always represent and promote The Inn in a positive manner to guests, callers, and local officials.
Provide overnight, on-call assistance in case of emergencies.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Perform other duties and assist with projects as assigned.
Minimum Qualifications:
High school diploma or equivalent required.
Customer service experience required, preferably in a hospitality/hotel environment.
Must enjoy working with the public and be able to professionally handle any conflicts, guest issues, or emergencies that may arise.
Experience handling cash and recording sales transactions required.
Excellent oral communication and organizational skills.
Demonstrated ability to work effectively without immediate supervision.
Ability to multi-task efficiently.
Must be willing to work evenings, weekends, and holidays as schedule requires.
Preferred Qualifications:
Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred.
First Aid and CPR certification preferred; training can be provided.
Physical Requirements and/or Unusual Work Hours:
Physical requirements include the ability to work long hours. Ability to stand for long periods of time without sitting or leaning.
Special Message to Applicants:
Posting Date:05/14/2025Closing Date (11:59pm ET):
Salary Posting Information:
Commensurate with experience
Salary Band:10Job Classification:non-exempt
Minimum Number of References Needed 3
Maximum Number of References Needed 3
Supplemental Questions
Required fields are indicated with an asterisk (*).
* How did you first hear of this employment opportunity?
Indeed.com
Higheredjobs.com
Glassdoor
Chronicle Vitae
Academic Keys
PA CareerLink/JobGateway
Professional Affiliation/Trade Website
Diversity Association/Publication Website
Advertisement in Academic or Professional Publication
Referred by a current employee
Referred by a friend, family member, or former employee
Heard about it at a conference or career fair
Browsing the Villanova website
Cabrini University employee
Other
* If your answer to the above question is "Other", please specify the source below. If this question does not apply to you, enter N/A.
(Open Ended Question)
Documents needed to complete your application:
Required Documents
Cover Letter / Letter of Interest
Resume / Curriculum Vitae
Optional Documents
Other Document
Letters of Reference (uploaded by applicant)
PI271146217
Job ID: 478074906
Originally Posted on: 5/22/2025
Want to find more Hospitality Service opportunities?
Check out the 249,314 verified Hospitality Service jobs on iHireHospitalityServices
Similar Jobs
Sign Up for Job Alerts
