Lead Barista

Lead BaristaDepartment: HotelReports to: Front House SupervisorFLSA Status: Non Exempt**CENTURY CASINO CAPE GIRARDEAU**At Century Casino Cape Girardeau, we offer exciting entertainment options to our guests every day. From live table games, to over 800 slot machines, two restaurants, and live entertainment, we have something for everyone! Our newest addition of a 69-room hotel with sweeping views of the Mississippi River adds more opportunities for our visitors to stay and play right here at Century Casino Cape Girardeau. Our team of over 200 staff are committed to providing the best entertainment experience for our guests.**POSITION SUMMARY**Century Casino Cape Girardeau is seeking an ambitious coffee enthusiast to join our team as Lead Barista at our world class casino on the banks of the Mississippi River in downtown Cape Girardeau. Successful candidates will excel at creating an atmosphere of superior customer service for our guests. The Lead Barista will deliver delicious well-crafted refreshments and warm customer experience while overseeing the coffee shop. Century Casinos are proud to provide a workplace for our team members that focuses on training, development, and advancement. Come and help make Century Casino Cape Girardeaus new hotel the entertainment destination in SE Missouri.**ESSENTIAL POSITION DUTIES and RESPONSIBILITIES**The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.**Customer Service**Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resiliency when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.Handle all guest challenges that arise and turn around guest challenges to exceed expectations, and create repeat clientele.**Management/Leadership**Responsible for supervising and managing team members at Front Desk, Night Audit, and Hotel Housekeeping Attendants.Work to implement new technology and processes to keep the hotel on the forefront of new innovation.Maintains team member schedules, updates, and approves team member timecards in ADP.Interviews potential team members and coach team members as required.Assists in the training of new team members, handles team member complaints and problems.**Lead Barista JD - 9.8.23**Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.Develops, implements, and manages standard operating procedures.Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; verifies monthly financial statements and communicates any issues to finance.**Operations**Completes monthly inventory of coffee shop supplies in compliance with SOX controls.Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios).Prepare beverages following recipes.Serve beverages and prepared food, like cookies, pastries and muffins.Receive and process payments (cash and credit cards).Keep the coffee bar area clean.Maintain stock of clean mugs and plates.Check if brewing equipment operates properly and report any maintenance needs.Comply with health and safety regulations.Communicate customer feedback to managers.**Compliance**Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to Executive Management; GM.Adheres to all gaming laws and regulations.Maintains strict confidentiality in all departmental and company matters.Adhere to regulatory, departmental and Company policies in an ethical manner and require others to do the same.Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays; shifts may change based on business needs.Performs other duties as assigned.**ESSENTIAL PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT**The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**Physical Demands:** Must be able to lift 40lbs**Mental Demands:**Must be able to maintain professionalism during high-volume business.Must stay calm under pressure.Must present solutions based on facts not feeling, and present long-term solutions.**Work Environment:**Must be able to work in a smoking environment.Must be able to work in a gaming environment with exposure to bright/flashing lights, crowds and above average noise levels.Must be able to work in varying temperatures.Must be able to work independently with minimal supervision.**MINIMUM QUALIFICATIONS****Experience/Education:**Highschool Diploma or equivalent is required, college experience an assetPrevious experience working in hospitality or direct facing customer service is required.Previous supervisor or manager experience is requiredKnowledge:Familiarity with human resources best practices.Proficient in office software applications and competent computer skills.Knowledge of local attractions and amenities.