Hotel Front Desk Agent

Hotel Front Desk Agent Hampton Inn Santa Cruz

1505 Ocean Street

Santa Cruz, CA 95060

46 Room Hotel

Managed By Bayside Hotel Group

Hilton brand travel discounts

Part-Time

7am to 3pm

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

We are looking for a Part-time employee who is available to work from 7am-3pm (Weekdays) for 2 days a week.

Priority is given to applicants with open schedule availability and willing to work holidays. This is long term opportunity great for UC students and anyone with weekends availability.

The successful candidate will be welcoming, efficient, professional, and determined to deliver a quality product with sensational service to every guest every time.

As Front Desk Representative, the employee is the first point of contact with the guest. Not only responsible to check guests in and out but will ensure that each guest is more than comfortable with their stay and provide guests with the best possible service.

Duties include:

Accurate handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures

Proficient administration of the hotel's electronic reservation system

Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction

Compliance with hotel safety programs and brand procedures, including emergency and security systems

Supplying information on hotel services and area information and directions

Qualifications:

Customer service experience is required, preferably in a hotel or related field

High school diploma or equivalent required

Must have ability to work weekends and holidays

Requires strong command of the English language to include speaking, reading and writing

Ability to learn quickly and work in fast paced position with constant guest interaction

Must be able to multi-task

Ability to lift, pull, and push moderate weight (minimum of 20 lbs)

Must possess basic computer skills, i.e. Word, Excel, etc.

Must be 18 years or older

Hotel is located at 1505 Ocean St, Santa Cruz, CA 95060

Posted May 20, 2025

Hampton Inn Santa Cruz

'The beach town that never shuts down'

Find us a mile from the heart of Santa Cruz, off state routes 1 and 17. Grab free hot breakfast before exploring Santa Cruz Beach Boardwalk attractions or soaking up the sun at Natural Bridges State Beach, both within 10 minutes. The University of California Santa Cruz is just as close. Enjoy WiFi on us and access to our heated indoor pool.