Guest Service Ambassador - Hotel Front Desk
- Myer Hospitality
- Hollister, Missouri
- Full Time
All Myer Hospitality Jobs
Guest Service Ambassador - Hotel Front Desk - Full Time
Myer Hospitality - Hollister, MO
Posted on 05/19/25 (Ref: MOYsKOUHcV)
As a Guest Service Ambassador at the Holiday Inn Express - Branson Green Mountain Drive, you are the face of our hotel and a key part of the guest experience. You will provide warm, genuine hospitality from check-in to check-out and beyond. Your goal is to create memorable stays for every guest by anticipating their needs, resolving concerns, and delivering exceptional service that reflects the Holiday Inn Express brand standards.
Responsibilities:
Key Responsibilities:
--- Greet and welcome all guests in a friendly and professional manner.
--- Check guests in and out efficiently and accurately using hotel software (Opera).
--- Provide information about hotel amenities, local attractions, and nearby services.
--- Provide ticketing service to many of the local shows and attractions that are nearby using proprietary software.
--- Respond promptly and effectively to guest inquiries, requests, and concerns.
--- Maintain a clean, organized, and professional front desk area.
--- Process payments and maintain accurate records of transactions.
--- Handle guest complaints with empathy and follow through to ensure satisfaction.
--- Coordinate with housekeeping and maintenance teams to fulfill guest needs.
--- Assist with light lobby and public spaces cleaning, as needed.
--- Uphold all safety, security, and company policies at all times.
--- Promote IHG One Rewards membership loyalty and encourage guest enrollment.
Qualifications:
--- High school diploma or equivalent; hospitality experience preferred.
--- Friendly, outgoing personality with a strong desire to serve others.
--- Excellent communication and problem-solving skills.
--- Ability to multitask in a fast-paced environment.
--- Proficiency with computers and reservation systems (Opera, or similar, is a plus).
--- Must be available to work flexible shifts, including weekends and holidays.
--- Ability to stand for extended periods and lift up to 25 lbs. occasionally.
About Company:
Myer Hospitality is a local family-owned business with over 50 years of experience in hospitality. We have a variety of tourism-related businesses in the Branson area. These include hotels, ticketing, media, and attractions. Our current and future team members strive to uphold five core values: Passion for serving others, Excellence in all we do, Teamwork, Integrity, and Family. Along with our Christian values, the core values focus us toward "Passionately Serving with Excellence" while "Delivering Award Winning Hospitality."
What We Offer:
Competitive pay and benefits package
Holiday pay for specified worked holidays
Hotel discounts through the IHG employee travel program
Supportive and team-oriented work environment
Opportunities for advancement and professional growth
Guest Service Ambassador - Hotel Front Desk - Full Time
Myer Hospitality - Hollister, MO
Posted on 05/19/25 (Ref: MOYsKOUHcV)
As a Guest Service Ambassador at the Holiday Inn Express - Branson Green Mountain Drive, you are the face of our hotel and a key part of the guest experience. You will provide warm, genuine hospitality from check-in to check-out and beyond. Your goal is to create memorable stays for every guest by anticipating their needs, resolving concerns, and delivering exceptional service that reflects the Holiday Inn Express brand standards.
Responsibilities:
Key Responsibilities:
--- Greet and welcome all guests in a friendly and professional manner.
--- Check guests in and out efficiently and accurately using hotel software (Opera).
--- Provide information about hotel amenities, local attractions, and nearby services.
--- Provide ticketing service to many of the local shows and attractions that are nearby using proprietary software.
--- Respond promptly and effectively to guest inquiries, requests, and concerns.
--- Maintain a clean, organized, and professional front desk area.
--- Process payments and maintain accurate records of transactions.
--- Handle guest complaints with empathy and follow through to ensure satisfaction.
--- Coordinate with housekeeping and maintenance teams to fulfill guest needs.
--- Assist with light lobby and public spaces cleaning, as needed.
--- Uphold all safety, security, and company policies at all times.
--- Promote IHG One Rewards membership loyalty and encourage guest enrollment.
Qualifications:
--- High school diploma or equivalent; hospitality experience preferred.
--- Friendly, outgoing personality with a strong desire to serve others.
--- Excellent communication and problem-solving skills.
--- Ability to multitask in a fast-paced environment.
--- Proficiency with computers and reservation systems (Opera, or similar, is a plus).
--- Must be available to work flexible shifts, including weekends and holidays.
--- Ability to stand for extended periods and lift up to 25 lbs. occasionally.
About Company:
Myer Hospitality is a local family-owned business with over 50 years of experience in hospitality. We have a variety of tourism-related businesses in the Branson area. These include hotels, ticketing, media, and attractions. Our current and future team members strive to uphold five core values: Passion for serving others, Excellence in all we do, Teamwork, Integrity, and Family. Along with our Christian values, the core values focus us toward "Passionately Serving with Excellence" while "Delivering Award Winning Hospitality."
What We Offer:
Competitive pay and benefits package
Holiday pay for specified worked holidays
Hotel discounts through the IHG employee travel program
Supportive and team-oriented work environment
Opportunities for advancement and professional growth
Job ID: 478105621
Originally Posted on: 5/22/2025
Want to find more Hospitality Service opportunities?
Check out the 244,173 verified Hospitality Service jobs on iHireHospitalityServices
Similar Jobs
Sign Up for Job Alerts
