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Front Desk Agent
AC Hotel Santa Clara
2950 Lakeside Drive
Santa Clara, CA 95054
188 Room Hotel
Managed By Evolution Hospitality
Compensation: $22.00 per hour, Full-Time
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred.
Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Property Information Our Hotel Located just five miles from San Jose International Airport and minutes from some of the most innovative companies in Silicon Valley, AC San Jose-Santa Clara offers elegant design and modern essentials for business and leisure travelers. Blending Spanish roots and a European soul with the authentic local vibe of Santa Clara Valley, the property is a sophisticated oasis away from the hustle and bustle of life. Designated as a LEED Silver Certified hotel, the property features 188 guest rooms and suites across 7 floors and includes two meeting rooms, media salons, and 5,000 square feet of outdoor gathering space. Guests will enjoy on-site parking and a sophisticated patio experience with a swimming pool, outdoor fireplace and lounge seating. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it's this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.
Application deadline for Colorado positions:
Posted May 16, 2025
AC Hotel Santa Clara
AC Santa Clara
Toggle navigation
Espanol Francais
Employer Login
Browse Jobs
Post a Job
Log In or Join
Search 8,643 current hospitality jobs
what
where
Front Desk Agent
AC Hotel Santa Clara
2950 Lakeside Drive
Santa Clara, CA 95054
188 Room Hotel
Managed By Evolution Hospitality
Compensation: $22.00 per hour, Full-Time
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred.
Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Property Information Our Hotel Located just five miles from San Jose International Airport and minutes from some of the most innovative companies in Silicon Valley, AC San Jose-Santa Clara offers elegant design and modern essentials for business and leisure travelers. Blending Spanish roots and a European soul with the authentic local vibe of Santa Clara Valley, the property is a sophisticated oasis away from the hustle and bustle of life. Designated as a LEED Silver Certified hotel, the property features 188 guest rooms and suites across 7 floors and includes two meeting rooms, media salons, and 5,000 square feet of outdoor gathering space. Guests will enjoy on-site parking and a sophisticated patio experience with a swimming pool, outdoor fireplace and lounge seating. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it's this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.
Application deadline for Colorado positions:
Posted May 16, 2025
AC Hotel Santa Clara
AC Santa Clara
Job ID: 478108319
Originally Posted on: 5/22/2025
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