Server

2 years

Estela is currently seeking a n experienced part time Server to join its team.

One of the most celebrated restaurants in the United States, Estela is an intimate downtown bistro from chef Ignacio Mattos can be experienced in many ways, whether its a thrilling dinner in the dining room, a leisurely weekend brunch with friends, or a late-night drink at the bustling bar. Since opening in 2013, the restaurant has served several signature dishes that are now considered New York City classics, while always offering guests something new to try.

Our commitment to quality and passion for exceptional dining experiences has earned estela one Michelin star, among other major accolades.

A server is responsible for managing the guests overall dining experience by providing prompt, attentive table service. This role will support the guests dining experience and will be in communication with service and kitchen team and serving guests in an efficient manner.

Lunch, dinner and weekeend availability is required.

Key Focus

• Taking guest orders in an accurate and orderly manner.
• Making educated menu recommendations to guests.
• Ensure all food and beverage orders are fulfilled and uphold quality.
• Provide attentive and quality service to all guests during their experience.

Personnel

• Ensure compliance with occupational, health, and safety standards.
• Participate actively during pre-shift meetings.
• Participate in restaurant service and team trainings.
• Ensure consistent communication with team members, management, and the kitchen during service.
• Demonstrate ability to aid co-workers during service while successfully maintaining responsibilities.

Guest Service

• Ensures all guests consistently receive courteous and efficient service.
• Responds positively and promptly to customer concerns and complaints.
• Maintains guest satisfaction by monitoring and evaluating food beverage and service offerings.
• Communicating any food allergy or special nutrition needs to kitchen staff.
• Maintain a welcoming and orderly restaurant environment.
• Builds relationships with repeat guests. .

Company Values

• Understand that we require a positive and respectful attitude in the workplace
• Understand and strive to behave in a way that is in line with the companys values of respect, excellence, transparency, and resilience.

Benefits

• Medical, Dental and Vision insurance for full time employees
• Commuter Benefits
• Personal Paid Time Off
• Discounted Gym Membership
• Parental Leave
• Dining Discounts in all Mattos Hospitality restaurants
• Wellness Program
• Employee Assistance Program

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.

The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or remove duties and responsibilities at its discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

At Mattos Hospitality our purpose is to create an inspiring, sustainable and prosperous business that brings joy, takes care of others, and helps build community through craftmanship around the table. Our company culture supports the growth and development of our employees and provides opportunities for education and advancement.

We provide equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws

Compensation: Hourly ($11.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts, Wellness Program

Strong Communication Skills

Menu Recommendations

Teamwork and Collaboration

Food and Beverage Order Fulfillment

Attention to Detail

quality service

Problem Solving Skills

Occupational Health and Safety Compliance

Ability to work in a fast paced environment

Communication With Team Members

Customer Service Orientation

Food allergy awareness

Adaptability to Changing Situations

Building Relationships With Guests

Time Management Skills

Physical Demands: Seeing, Hearing, Speaking, Reaching, Lifting, Standing, Bending

Ability to Handle Stressful Situations

Adaptability to Changing Duties and Responsibilities

Interpersonal Skills

Conflict Resolution skills

Ability to Follow Safety Protocols

Commitment to Quality Service

Positive Attitude

Willingness to learn and grow

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