Bellhop

0-1 years

Bellhop The Twenty Two New York

Location: The Twenty Two New York, Manhattan, NY
Job Type: Full-Time / Part-Time
Schedule: Must be available to work weekends and flexible shifts, including mornings, evenings, and holidays.

About Us:
The Twenty Two New York is a new, luxury boutique hotel dedicated to delivering unparalleled service and hospitality. We seek individuals who take pride in providing exceptional guest experiences and embody our ethos of discretion, warmth, and attentiveness.

Job Summary:
Reporting to the Head Bellhop, the Bellhops are responsible for providing a warm welcome and fond farewell to all Members and Hotel guests of The Twenty Two New York, ensuring a seamless and refined arrival and departure experience. As the first point of contact for all hotel guests and Members, Bellhops should excel at remembering names and personal preferences to enhance guest recognition and foster a sense of familiarity and exclusivity.

Key Responsibilities:

• Deliver consistently outstanding guest service by extending a warm welcome, assisting with departures, and anticipating guest needs before they arise.
• Acknowledge and greet in-house, arriving, and departing guests, using their name whenever possible.
• Recognize and warmly welcome returning guests and Members.
• Maintain a presence at the entrance, ensuring guests receive an immediate and hospitable welcome.
• Hold open doors and provide assistance for guests entering and exiting the property.
• Offer umbrella service during inclement weather and assist with guest belongings as needed.
• Monitor and manage street activity in front of the property, ensuring the designated loading zone remains clear for guest arrivals and departures.
• Ensure the front entrance and surrounding areas remain tidy, welcoming, and safe.
• Assist guests with luggage handling, including loading and unloading from vehicles, ensuring all items are accounted for.
• Escort guests to their rooms upon check-in, providing a thorough rooming experience and confidently explaining room features, amenities, and services available during their stay.
• Deliver mail, parcels, and guest requests to rooms promptly, ensuring all items are logged appropriately.
• Keep the luggage storage area organized, ensuring guest belongings are securely tagged and stored.
• Maintain cleanliness and presentation of all equipment, including luggage trolleys and the entrance area.
• Assist guests with transportation arrangements, such as securing taxis, and coordinating with the Front Office team to ensure smooth travel experiences.
• Offer recommendations and guidance on local New York attractions, restaurants, and cultural experiences.
• Stay up to date with what is happening at The Twenty Two New York and in the local area to provide relevant and insightful recommendations to guests.
• Discreetly manage any noise concerns, particularly during overnight shifts, and ensure that guests and members exit the property respectfully.
• Keep a detailed log of any disturbances or notable street activity and report issues to security or the manager on duty when necessary.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Comply with all company safety policies and procedures, ensuring the safety and well-being of all guests and team members.

Qualifications & Skills:

• Some guest-facing experience preferred but not required.
• Pragmatic and solution-oriented.
• Tenacious with a strong sense of responsibility.
• Charismatic and welcoming personality.
• Highly organized with great attention to detail.
• Strong problem-solving skills.
• Resilient and adaptable in a dynamic environment.
• Ability to lift and carry luggage and other items up to 50 lbs.
• A team player with a proactive and professional demeanor.
• Punctual, reliable, and well-groomed at all times.
• Must be available to work weekends, holidays, and flexible shifts.

Why Join Us?

• Be part of the new prestigious luxury hotel in the heart of Manhattan.
• Competitive pay and opportunities for career growth.
• A dynamic and supportive team environment.
• Employee benefits and perks.

If you are passionate about hospitality and take pride in delivering exceptional service, we invite you to apply and become a valued member of The Twenty Two New York team.

How to Apply:
Please submit your resume and a brief cover letter detailing your interest in the position to [email protected] . We look forward to meeting you!

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The Twenty Two is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Twenty Two are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Compensation: Hourly ($18.00 - $21.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts

Strong interpersonal skills

Ability to Work Under Pressure

Adaptability to Changing Environments

Customer Relationship Management

Conflict Resolution

Time Management

Proactive Attitude

Professionalism

Reliability

Physical Stamina

Cultural Awareness

Attention to Cleanliness

Empathy

Flexibility in scheduling

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