Banquet Captain

The Banquet Captain supervises staff, operations, and guests of private events. This role is responsible for assisting in planning events, managing the food and beverage service, and tending to guests requests and complaints. The Banquet Captain will also assist with the training of all frontline event team members.

All team members must uphold and embody Journeymans Core Values which represent the culture, attitude, and immediate priorities ensuring our cohesion and success.

All team members must uphold and embody Journeymans Core Values which represent the culture, attitude, and immediate priorities ensuring our cohesion and success.

CORE VALUES
GRIT

• Having a positive attitude that no challenge is too great
• Understanding that goals worth pursuing are never easy; that perseverance, grit, and determination are essential to success
• There is no substitute for grit and putting in the time and effort. Good things will come from those efforts
• 10,000-hour rule. Malcom Gladwell: it takes 10,000 hours of intensive practice to be great

ALWAYS A JOURNEYMAN

• Excellence is a lifelong pursuit and mastery is an illusion
• The joy is in the daily work and pursuit of excellence, not in the final destination
• A focus on continual improvement and doing our best

1st CUSTOMER

• Treating every customer with the mindset that they are the businesss 1st ever customer
• Treating customers with authenticity, kindness, warmth, care, friendliness; engaging, helpful and willing to offer a magical experience
• Clean facilities
• Being available to the customer and timely responses in any capacity
• This mindset extends to our vendors, suppliers, partners, and especially our fellow employees
• Never take the customer or employee for granted
• 362 and 59:59+ We are open to our customers 362 days a year and we set an unwavering standard of serving our customers up till the last closing second 59:59+ and beyond if needed.

AMBASSADOR

• Taking pride and ownership in your work
• Engagement and active participation in your work and company activities
• Being a positive force in the workplace; creating a culture of positivity
• Extending common courtesy to self, employees, vendors, and guests
• Being an evangelist and promoter of the company and brand

A LITTLE ABOUT OUR CULTURE:

• Journeyman is an in-person work environment. We believe in face-to-face interaction, collaboration, and problem-solving.
• Journeyman is a non-smoking workplace. We believe in productivity and in your good health.
• Journeyman's purpose is to serve our guests. We are open 362 days per year, including the 3 major summer holidays.
• Journeyman believes in a strong work ethic! We work hard, push forward, and are focused on growing something special!

At Journeyman Distillery, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.

Heres a peek at what you will receive as a Journeyman employee:

• Outstanding Growth Opportunity!
• Paid Time Off begins accruing on Day 1
• 401(k) with Employer Match
• Medical Insurance 30+ hours/week
• Dental, Vision, Life, Supplemental Insurance options 20+ hours/week
• Free quarterly Bottle of Spirit (21+)
• Unlimited $300 Referral Bonuses
• Loyalty Incentives (ask about our 5-Year Bottle Reward!)
• 25% Employee Discount
• 1 Annual Employee Holiday Party
• Shoes for Crews (Affordable Footwear)

PRINCIPAL DUTIES:

• Provide staff with standardized training, including customer service and serving etiquette.
• Develop par levels and monitor the inventory of supplies, equipment, and furniture, providing orders for additional inventory to the GM well in advance for approval.
• Assist with departmental operations across Journeyman properties as required.
• Reports beverage costs and labor costs to GM weekly.
• Participates in writing Standard Operating Procedures (SOPs) for events.
• Participates in all restaurant and hospitality meetings.
• Assist managers and organizers with planning the layout and logistics of events.
• Work with the GM and Events Sales Managers to create and manage staff shifts and timetables.
• Review Event Sheets and floorplan at the beginning of each shift, guiding personnel to ensure the room is set as contracted.
• Welcome guests upon their arrival and assist them with their seating arrangements.
• Run the floor and coordinate the food and drink service by liaising with the kitchen and service staff.
• Courteously and professionally tend to guests' requests, questions, and complaints.
• Maintain high standards of safety and cleanliness in all areas of the venue.
• Ensure that all applicable safety regulations are communicated and adhered to.
• Enforce compliance with all food and beverage regulations, including legal service of alcohol to guests.
• Remain in communication with the GM and Lead Servers regarding any special needs.
• Ensure that the events are on time, adjusting as needed and relay that information to the appropriate personnel.
• Ensure all work areas are fully stocked with supplies and that workstations are properly refilled at the end of every shift.
• Ensure all team members adhere to grooming and appearance standards consistently.
• Understand and communicate products and services available at the distillery.
• Provide post-event communication to guests and collect guest satisfaction metrics.
• Consistently provide end-of-day reports to capture event service issues.
• Supports restaurant hospitality team as needed.

PHYSICAL, MENTAL AND VISUAL SKILLS:

• Must speak English fluently and be able to write in basic English.
• Excellent leadership abilities and the ability to manage many staff members.
• Great organizational, time management, and multitasking abilities.
• Excellent written and verbal communication abilities.
• The ability to provide an excellent level of customer service, even in stressful situations.
• Ability to use logical or rational thinking to solve problems.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Ability to visually inspect food and beverage orders, read order forms, and ensure that orders comply with the customers request.
• Ability to perform moderate physical work; may be required to lift up to 50 pounds occasionally, up to 30 pounds frequently and up to 25 pounds of food trays carrying over their head constantly and performing such activities as bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting, and grasping for up to five hours without sitting.

EDUCATIONAL, DEVELOPMENT AND WORK-RELATED EXPERIENCE:

• Thorough knowledge of food and beverage service preparation and operational procedures as would normally be acquired through a high school education and at least two years of relevant experience preferred.
• Thorough knowledge of state liquor laws as applied to food and beverage service operational practices and procedures as would be acquired through and at least two years of relevant experience preferred in progressive roles.
• Current manager and alcohol ServSafe certifications.
• Understanding of basic point-of-sale (POS) functionality and setup.

REQUIRED WORK HABITS:

• Work habits include regular attendance, teamwork, initiative, dependability, positive attitude, and promptness.
• Ability to work flexible schedule to include weekends and holidays

WORKING CONDITIONS:

• Works primarily indoors in a bar and restaurant environment.
• Potential exposure to sharp and rapid equipment movement hazards, sharp utensils, extremely hot stoves, grills and food and dangerous chemicals/solvents if proper safety procedures are not followed.

OTHER REQUIREMENTS:

• Must be 18 years of age or older
• Must be legally authorized to work in the United States
• Must have reliable transportation