Head Housekeeping

Title Head Housekeeping Location Best Western Plus Description

The position of Head Housekeeper is designed to assist management with regard to training new employees, inspecting rooms, along with other duties assigned by management.

The Head Housekeeper position is one of the most critical positions at the hotel. This person should possess leadership abilities as well as good cleaning skills.

The job description for this position is only a general summary of the duties of the Head Housekeeper may be required to perform. It may be necessary to perform other duties, which are not listed below:

• Be ready to begin work at specified time. Dress should be appropriate uniform and name tag worn. The Head Housekeeper is to be the role model for housekeeping staff. Appearance is important.
• Check personal appearance and dress code compliance.
• Personally train all housekeepers
• Prepare work schedule for housekeepers at least one week in advance. The manager is to approve the schedule
• My be required to clean rooms, do laundry and public spaces
• Coordinate laundry duties for personnel and housekeepers
• Inspect each room every day; vacant and occupied
• All Head Housekeepers are to carry a caddy of supplies with them when they are inspecting rooms so they can attend to small cleaning details and replace any missing items in the rooms. The caddy should contain the items approved by Daly Seven and the hotel brand.

• Complete an inventory monthly. Complete a daily list of missing linen. Keep manager informed of shortages and status of inventory for ordering purposes
• Monitor housekeeping and laundry on a daily basis
• Help strip rooms, stock inventory, assist in laundry as time allows
• Check all supply areas at end of shift for security
• Supervise overall housekeeping procedures. Check for compliance with established company procedures
• Prepare schedule on a regular basis for turning mattresses, shampooing carpet, and deep cleaning
• Take pride in appearance of entire hotel to help keep it clean and in good repair. Refer maintenance problems to management.
• Assign daily room cleaning, also cleaning of corridors, etc.
• Follow up on all duties assigned by management
• Critique housekeepers performance, commend good performance and counsel poor performers
• Follow up on late check-outs and 'Do Not Disturb' signs to ensure rooms are cleaned
• Report any potential safety hazards to management. Make safety a priority and consistently review proper techniques and safety measures with staff. Head Housekeeper must be able to lift, bend, stoop and go up and down stairs. Head Housekeeper must be able to lift up to 30 pounds. Employee required to seek assistance if unable to lift or move an item over 30 pounds.

Position Requirements

• Prior experience in Housekeeping and/or leadership roles is preferred.
• Report any potential safety hazards to management. Make safety a priority and consistently review proper techniques and safety measures with staff. Head Housekeeper must be able to lift, bend, stoop and go up and down stairs. Head Housekeeper must be able to lift up to 25 pounds. Employee required to seek assistance if unable to lift or move an item over 25 pounds.
• Keep all business confidential on and off duty. Do not discuss personal issues or salary information with any housekeepers other than the individual involved.
• No employee is to clock-in for another. No employee will be clocked in who is not physically working. No employee will work unless they are clocked in. No employee will remain on the clock when they are leaving the property for any reason other than approved company business. Housekeepers must take a 30-minute lunch break every day between 12:00 and 1:00.
• Employees are to follow all company policies and procedures as stated as well as any new policy implemented in the future.

About the Organization Daly Seven, Inc . is a privately held, family owned hotel management company that was founded in 1979 by the Daly Family. We have a history and reputation of successful development and management of hotel properties in Virginia, North Carolina and South Carolina. We currently own and operate 38 properties under the Marriott, Hilton, InterContinental Hotels Group, Best Western, and Innkeeper brands. We are continuing to grow with several hotels in the construction pipeline. EOE Statement Daly Seven is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Daly Seven does not discriminate on the basis of race, color, religion, gender, national origin, disability, veteran status or any other basis protected under federal, state or local laws. City Wilmington
State North Carolina

This position is currently accepting applications.

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