Hotel Night Auditor

Rivers Casino Pittsburgh is seeking a Night Auditor to join our team. In this role, you will be responsible for efficiently handling hotel transactions during evening shifts while ensuring top-notch customer service. As a Night Auditor, you will play a crucial part in ensuring a seamless experience for our guests, from check-in to check-out. If you possess exceptional multitasking abilities, attention to detail, and a passion for delivering outstanding customer service, we want you on our team.

Responsibilities:

• Extend a warm and genuine welcome to guests, addressing their inquiries, providing information about various hotel amenities and local attractions, and ensuring their needs are met promptly.
• Conduct daily audits of the hotel's financial data, handle guest transactions, and collaborate with different departments as required.
• Proactively engage with guests throughout their stay, making them feel valued and appreciated.
• Manage room bookings and special requests, ensuring efficient allocation based on VIPs, repeat guests, and specific packages.
• Process credit card transactions and accurately post charges to guest accounts.
• Ensure accuracy in financial documents and prepare necessary reports.
• Assist with guest check-ins and check-outs, including the preparation of registration cards and guest folios.
• Handle guest complaints and emergencies calmly, finding effective solutions and ensuring a positive resolution.
• Other duties as assigned.

Qualifications:

• High School diploma or equivalent required.
• Previous experience in a hotel or related field preferred.
• Positive and friendly demeanor with a strong commitment to customer service.
• Exceptional multitasking skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to handle high-pressure situations with professionalism.
• Ability to learn and maintain knowledge of operation of phone and reservations systems.
• Familiarity with computer systems and software.
• Ability to handle financial transactions accurately and efficiently.
• Must be able to successfully pass the pre-employment processes.
• Availability to work flexible shifts, including weekends and holidays.

Certifications:

• Must be able to obtain a Pennsylvania Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license.

Physical Requirements:

• Prolonged periods of sitting or standing
• Must be able to traverse within the operating areas to respond to and assist other Team Members.
• Frequent bending, reaching, pushing/pulling up to 25 lbs., and twisting.
• Finger/hand dexterity to maneuver on computer keyboards and other office equipment.

The above duties and responsibilities are representative. Full job descriptions available upon hire.