El Paso Courtyard Front Desk/Relief Night Audit Agent

Position Summary:
The Front Desk Agent works to efficiently check guests in and out of the hotel in a professional and friendly manner.

Core Responsibilities :

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Have knowledge of hotel property, hotel staff and hotel services, with hours of operation. Give clear directions to hotel facilities for inquiring guests.
• Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
• Perform other duties as assigned, especially related to assisting guests arriving and departing the hotel.

Knowledge, Skills, and Competencies:

• High work ethic and self-initiative
• Proven experience with strong customer service skills
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Use arithmetic to accurately check totals and make correct change.
• Efficiently and accurately operate a computer.
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times.

Physical Requirements:

• Stand, sit and walk for varying lengths of time, often long periods of time
• Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using safe lifting techniquesPush and pull carts weighing up to one hundred (100) pounds
• Good communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required.
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Know and be able to administer first aid
• Direct evacuations in an emergency