Front Desk Agent - Summer Seasonal

The Sonnenalp Hotel is looking for Front Desk Agents to joinan amazing team Wage 2200 2400 hour DOE Typical Schedule Day and Night shifts weekends and holidays required Primary Purpose of Position A Front Desk Agentis to greet register check out and assist guests efficiently courteously and professionally in all Front Office related functions To maintain the highest standard of service and hospitality at all times Essential Duties and Responsibilities Possess a thorough knowledge of check in and check out of guests To be completely familiar with all front desk computer operations and procedures for arrivals and departuresThorough knowledge and proper use of all front desk Leading Hotels of the World LHW standardsResponsible for all PBX switchboard operations in the absence of a full time PBX operator Taking messages for guests and staff members; these must be complete and accurate Use of proper and professional telephone etiquetteResponsible for own cash drawer Report any discrepancies to Front Office ManagementHave knowledge of room rates packages and discounts availableKeep housekeeping informed of early departures late check outs and special requests that guests may haveUnderstand guest and group billing and reading a folio Know how to properly correct all errorsKnow how to handle walk ins stay overs and room changesKnow room and rate policies Know how to adjust packages rates for fewer or additional night stayTo be able to handle group arrival based on information provided in the group resumeComplete the bucket and credit check procedureGreet guests on a personal basis whenever possible maintain a professional and friendly manner on a consistent basisEnsure HotSos is being used in the appropriate manner to keep Managers and other departments informedEnsure there are no check outs with balances dueAny other task either written or verbally defined by the Front Desk ManagerEducationExperience Minimum of 1 year Customer Service experienceExperience with HMS or similar Lodging Software preferredStrong organizational skillsRecommended Skills and Qualifications Efficient with computers Microsoft Office and web based systemsExcellent communication interpersonal and multi tasking skillsAbility to work under pressure and use good judgmentFriendly warm and enthusiastic personalityEssential Physical Requirements Ability to work a flexible scheduleAbility to stand and walk for full length of shift up to 12 hours at one timeAble to perform various activities such as constant standing walking frequent bending reaching kneeling and squattingRoutinely handles objects weighing up to 15 lbs and on occasion may be expected to lift objects weighing up to 50 lbsBenefits Resort DiscountsHoliday Pay and Sick Pay401k Retirement Plan & Roth 401k after 1000 hours workEmployee Shift MealEmployee Assistance ProgramParking Credit or Discounted Bus Passes