Receptionist

PURPOSE OF CLASS : Under general supervision of the Police Records Manager, performs a variety of clerical duties requiring skills of a technical and specialized nature; performs related work as required.

PRIMARY TASKS:

• Receives, screens, and transfers incoming calls to Department personnel.
• Greets visitors and serves as custodian of visitor badges.
• Provides general information and responses to public inquiries.
• Proofreads accident reports, incident reports, supplemental reports, and citations.
• Enters accident and incident reports online.
• Creates files for and files incidents reports, accident reports, supplemental reports, and citations.
• Accepts and signs for incoming packages.
• Provides copies of incidents and accident reports per public requests.
• Issues special event and peddler forms to the public.
• Performs other duties as required.

EQUIPMENT OPERATED : Personal computer, printer, copy machine, fax machine, scanner, and other assigned office equipment.

REPORTING RELATIONSHIP : This position reports to the Records Manager.

WORKING CONDITIONS : Office environment.

QUALIFICATIONS OF CLASS:

Education: Any combination of education and experience equivalent to a high school diploma.

Experience: 1-2 years of experience working in a clerical position in an office environment; or an equivalent combination of training and experience.

Knowledge, Skills and Abilities:

• Thorough knowledge of vocabulary, grammar, English, and spelling.
• Excellent working knowledge of Microsoft Office Products.
• Knowledge in the use of a multi-line phone system.
• Knowledge of basic criminal justice terminology.
• Ability to multi-task in an office environment.
• Skill in file management and organization.
• Ability to observe and monitor visitors.
• Thorough knowledge of the specific tasks and duties as required by the Department or agency assigned.
• Skill in the operation of office machines and equipment.
• Ability to deal tactfully and courteously with the public.
• Ability to keep information confidential.
• Ability to establish and maintain effective working relationships with other employees.
• Knowledge of current RMS software or ability to learn how to use the software.

Special Requirements: Possession of an appropriate valid North Carolina driver’s license.

FLSA Status: Non-exempt

Special Note: This generic class specification gives a sound overview of the job class, its essential functions, and necessary job requirements. These documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.