Customer Service Associate - Middle River MD

Customer Service Representative $17.00 per hour Evening shifts needed: Mon - Fri: 11:30 a.m. to 8:15 p.m. Saturday rotation. Training 5-6 weeks, Mon-Fri 8:30AM -5:00PM after successfully completing training this is a work from home position. Currently seeking a Customer Service Representative to join the team in Middle River, MD. The Customer Service Representative interacts with customers to provide information in response to inquiries and is able to provide excellent customer service and a pleasant experience. Responsibilities of Customer Service Representative Handle incoming customer inquiries Determining the cause of the call and find solution Process transaction and payments Expedite correction or adjustment; following up to ensure resolution Maintains customer records by updating account information and document details Maintain high professionalism, quality, and adherence to company policies Qualifications of Customer Service Representative Active listening skills Exceptional interpersonal and rapport building skills Friendly and pleasant manner Strong communication, both written and verbal Adaptability and flexibility Problem solving skills Benefits of Customer Service Representative Paid training and 6 paid holidays Vision and Dental Mon-Fri schedule with occasional Saturday New Facility Requirements of Customer Service Representative Must be 18 or older and possess HS Diploma or GED Ability to meet strict attendance guidelines Pass a drug test and criminal background check Company Description A trusted family-owned company since 1969, we are one of Central Pennsylvania's oldest and most respected recruitment firms. Based in Harrisburg, we offer flexible staffing, placement, and recruitment services across diverse industries. Our personalized approach ensures the best match for both clients and candidates. Working with our staffing firm means you'll enjoy several benefits: our services are completely free for candidates, and you gain access to exclusive opportunities that may not be publicly advertised. Our experienced recruiters work directly with hiring managers, ensuring your qualifications are seen by decision-makers. We also provide personalized resume recommendations, helping you stand out and showcase your skills effectively. From interview preparation to offer negotiations, we guide you through every step of the hiring process, saving you time and effort. We are proud to be an equal opportunity employer, committed to providing fair and inclusive employment opportunities for all. This policy covers every aspect of employment, from recruitment and hiring to training and advancement, ensuring a workplace that values diversity and equity. Let us help you find your next great opportunitystart your journey with us today! Company Description A trusted family-owned company since 1969, we are one of Central Pennsylvania's oldest and most respected recruitment firms. Based in Harrisburg, we offer flexible staffing, placement, and recruitment services across diverse industries. Our personalized approach ensures the best match for both clients and candidates.\r\n\r\nWorking with our staffing firm means you'll enjoy several benefits: our services are completely free for candidates, and you gain access to exclusive opportunities that may not be publicly advertised. Our experienced recruiters work directly with hiring managers, ensuring your qualifications are seen by decision-makers. We also provide personalized resume recommendations, helping you stand out and showcase your skills effectively. From interview preparation to offer negotiations, we guide you through every step of the hiring process, saving you time and effort.\r\n\r\nWe are proud to be an equal opportunity employer, committed to providing fair and inclusive employment opportunities for all. This policy covers every aspect of employment, from recruitment and hiring to training and advancement, ensuring a workplace that values diversity and equity. Let us help you find your next great opportunitystart your journey with us today!