Captain

Atelier Crenn
San Francisco, California
Full Time

Email Address

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Required Years of Experience

2 years

Job Details

About Crenn Dining Group

At Crenn, we are guided by our values of humanity, sustainability, artistry and equity. We create culinary experiences that challenge convention with a planet first mindset. Seeking to keep these values at the forefront of everything we do, we are committed to inclusion at all stages in our operation, from the purveyors we work with to the team we hire. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Pay Range: $24 - $29/hours plus tips

Benefits : Competitive PTO

401K with generous company match

Heath/Dental/Vision insurance

Dining Discounts

Wellness/Education/Uniform Benefits

Employee Assistance Program (EAP)

Team Trips to Blue Belle Farm

Main Roles

The Service Captain ensures that guests have a pleasant and memorable dining experience. The Captain is the primary point of contact for guests throughout their experience. They will introduce the concept of the restaurant, reconfirm all allergies and help guests with food restrictions navigate the menu. The Captain is the liaison between the culinary team and Server Assistants. They must coordinate with the kitchen and ensure that tables are properly marked in accordance with the menu. During the dining experience the Captain will interact with guests and answer any questions about the menu, wine, or concept. The Captain promptly and respectfully presents checks and graciously thanks the guests for their attendance.

Qualities and Skills Required:

Strong food and wine knowledge
2-5 years of experience in hospitality or customer service
1 or more years of luxury or Michelin experience
Strong and efficient communication skills to efficiently communicate with BOH/FOH
A sociable, open, attentive and positive personality with the ability to maintain composure
Demonstrated ability lead a small team
Safely and effectively transport food or beverages to a table of three in a single trip
Safely and effectively use and operate all necessary tools and equipment
Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
Ability to multitask calmly and effectively in a busy, stressful environment
Work in a confined, crowded space of variable noise and temperature levels
Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Responsibilities:

Prepare dining room, service station and trays according to service standards.
Ensure high standards of personal presentation and grooming.
Always greet and welcome guests promptly in a warm and friendly manner.
Establish rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest.
Knowledge of menu and presentation standards.
Record transactions in Point of Sales systems at the time of order.
Responsible for clearing, collecting and returning food and beverage items to the proper area.
Speak with guests and staff using clear and professional language.
Conducts monthly inventory checks on all operating equipment and supplies.
Work with fellow staff and manager to ensure that the restaurant achieves its full potential.
Ensure that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
Communicate with the kitchen regarding any menu questions, the length of wait and product availability .
Take an active role in coaching and developing junior staff.
Always applies service techniques correctly at all times, and serves the menu with enthusiasm.
Present accurate final bill to guest and process payment .
Perform shift closing on the Point of Sales terminal and tally cash and credit card settlements.
Anticipate any unexpected guest need and react promptly and tactfully.
Communicates effectively to know the daily task assigned.
Attends training sessions and meetings as and when required.
Provide efficient, friendly guest service including but not limited to following all steps of service and bussing the table to ensure a positive guest experience
Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
Available to work a variety of hours, days and shifts, including weekends
Always thank and say farewell to guests conveying anticipation for their next visit.

Compensation Details

Compensation: Hourly ($25.00 - $29.00)

Benefits & Perks: Dining Discounts, 401k, Vision Insurance, Wellness Program

Required Skills

Strong food and wine knowledge

Customer Service Orientation

Hospitality or customer service experience

Hospitality and Customer Service Experience

Teamwork and Collaboration

Teamwork

Team Collaboration

Knowledge of Relevant Software Programs Like Toast, Sevenrooms, Tock

Knowledge of Software Programs Like Toast, Sevenrooms, Tock

Effective Communication Skills

Time management and multitasking

Skilled in Time Management and Multitasking

Leadership Abilities

Time Management

Communication Skills to Efficiently Communicate With BOH/FOH

Strong and Efficient Communication Skills to Efficiently Communicate With Boh/Foh

Communication Skills

Strong and efficient communication skills

Ability to Transport Food or Beverages Safely and Effectively

Ability to Transport Food or Beverages Efficiently

Efficiently Transport Food and Beverages

Adaptability to Changing Environments

Adaptability

Drive Revenue Through Salesmanship

Salesmanship

Ability to Use Necessary Tools and Equipment

Operate Necessary Tools and Equipment

Conflict Resolution

Leadership

Lead a Small Team

A Sociable, Open, Attentive, and Positive Personality

Leadership Skills

Ability to lead a small team

A Sociable, Open, Attentive and Positive Personality, With the Ability to Maintain Composure

Multitasking capabilities

Multitasking Abilities

Deliver Quality Service and Motivate Others

Demonstrated Ability to Lead a Small Team

Quality service delivery

Quality Service Delivery and Motivation of Others

Physical Strength to Lift and Move Objects Up to 50 Pounds

Physical Ability to Lift Up to 50 Pounds

Physical Ability to Lift and Move Items

Transport Food or Beverages

Self Determined to Deliver Quality Service and Motivate Others

Motivation Skills

Safe and Effective Food/Beverage Transportation

Standing and walking for extended periods

Ability to Handle Stress

Ability to Work Under Pressure

Use and Operate Tools and Equipment

Safely and Effectively Transport Food or Beverages to a Table of Three in a Single Trip

Ability to Transport Food and Beverages Efficiently

Use and Operation of Necessary Tools and Equipment

Ability to Work in a Busy and Stressful Environment

Ability to work in a busy environment

team player attitude

Interpersonal Skills

Effective communication in written and spoken direction

Safely and Effectively Use and Operate All Necessary Tools and Equipment

Ability to Operate Tools and Equipment Effectively

Effective Communication in Written and Spoken Directions

Ability to Effectively Communicate in Written and Spoken Direction

Organization Skills

Attention to Detail

Cultural Awareness

Culinary Knowledge

Multitask Calmly and Effectively in a Busy, Stressful Environment

Ability to Effectively Communicate in Order to Perform and Follow Job Requirements in Written and Spoken Direction

Ability to Follow Written and Spoken Directions

Multitasking in a Busy Environment

Sales Skills

Physical Stamina

Move and Lift Weights Up to 50 Pounds

Ability to Multitask Calmly and Effectively in a Busy, Stressful Environment

Ability to Multitask in a Busy Environment

Ability to Move and Lift Weights Up to 50 Pounds

Ability to Work in a Confined, Crowded Space of Variable Noise and Temperature Levels

Knowledge of Menu and Presentation Standards

Customer Focused Mindset

Training and Mentoring Abilities

Stand and Walk for an Entire Shift

Work in a Confined, Crowded Space of Variable Noise and Temperature Levels

Physical Strength to Lift up to 50 Pounds

Ability to Stand and Walk for Entire Shift

Ability to Move and Lift Up to 10 Pounds, Frequently Move and/or Lift Up to 25 Pounds, and Occasionally Move and/or Lift Up to 50 Pounds

Point of Sales System Experience

Cash handling and POS system experience

Positive Attitude

Training and Development Skills

Navigate Through All Areas of the Restaurant

Able to Move and Lift Up to 10 Pounds, Frequently Move and/or Lift Up to 25 Pounds, and Occasionally Move and/or Lift Up to 50 Pounds

Ability to Stand and Walk for Extended Periods

Cleaning and Organizing Skills

Customer Service Skills

Cash Handling Skills

Cleanliness and Organization

Maintain Cleanliness and Organization in Front and Back of House

Ability to Stand and Walk for an Entire Shift and Move Safely Through All Areas of the Restaurant, Which May Include Stairs, Uneven, or Slick Surfaces

Organizational Skills

Coaching and Developing Junior Staff

Ability to Stand and Walk for an Entire Shift and Move Safely Through All Areas of the Restaurant, Which May Include Stairs, Uneven or Slick Surfaces

Cash Handling Abilities

Coaching and Development of Staff

Communicate Effectively With Kitchen Staff

Teamwork Skills

Adaptability to Work Various Shifts

Coach and Develop Junior Staff

Menu Knowledge

Handling Payments and Cash Settlements

service oriented mindset