Facility Coordinator / General Maintenance Technician

What this job involves

As a Cross-Functional Facility Coordinator/Maintenance Technician, your role will involve supporting client operations, managing vendors for facility operations, conducting quality control site visits, and coordinating resolutions for specific requests. You will also assist the Facility Manager in delivering services such as customer/client services, financial management, facility maintenance, procurement, and supplier management. Building client relationships with key representatives to support corporate real estate goals is also a key aspect of this position.

What is your day to day?

Responsibilities include but are not limited to:

• Cultivate and maintain a trusted working relationship with client representatives (JLL or external) and service providers.
• Manage and coordinate with subcontracted and managed service suppliers to ensure services are delivered consistently with agreement terms. Be available to meet onsite as needed.
• Ensure that all site management and operations practices adhere to company, MSA (Master Service Agreement) requirements, and client standards.
• Read and understand the applicable Service Level Agreements to ensure compliance.
• Conduct site inspections to evaluate vendor performance at client facilities. Additional travel may include on-site training, and team support.
• Utilize JLL check inspections (QA) for Janitorial, Security and Landscaping purposes during site visits.
• Acquire a comprehensive understanding of workows, processes, and procedures related to service management.
• Provide training, leadership and mentoring to other team members, assisting them in understanding work order workows in Corrigo including specic account processes.
• Prociently handle work order management, including dispatching, tracking, and reviewing subcontractor invoices for work requests.
• Demonstrate exceptional proactivity in providing support for client work and vendor work orders.
• Assist in the coordination and scheduling of maintenance activities, ensuring timely execution of common processes.
• Communicate and escalate issues to the appropriate parities (client, vendors, etc.) as needed.
• Coordinate, support, and lead meetings with service providers and other stakeholders.
• Achieve consistent superior performance in the management and execution of work orders.
• Assist the operations team with tactical planning for goals and objectives.
• Recommend continuous quality improvement practices to enhance service delivery.
• Assist with budgetary requests, analysis, and operational reporting monthly and quarterly, as required.
• Complete preventative maintenance for site assets and equipment in accordance with contract and job plan to ensure functioning of building systems, including mechanical electrical and HVAC.
• Establish and maintain a safety-rst culture by promoting and driving safe work practices.
• Drive and promote safety culture within portfolio including subcontractors, suppliers, and visitors.
• Able to perform minor to moderately complex facility maintenance duties such as troubleshoot, minor electrical, plumbing, Preventative Maintenance and other minor reactive repairs as needed.
• Oversee the operation and maintenance of critical building systems, such as fire protection, security, and all other building related systems.
• Work with regional manager to deliver quality service and continuous improvement to advance the quality-of-service.

Sound like you? To apply you need to have:

• Experience working within CMMS/Work Order systems, Corrigo is a plus.
• Self-motivated, condent, energetic, and exible.
• Superior customer service skills and orientation
• Strong attention to detail
• Critical thinking driven to achieve excellence.
• Ability to prioritize and work without direct supervision.
• Excellent communication, organization, and problem-solving skills.
• Prior experience in facilities, property management, hospitality, or related eld preferred.
• Understanding of basic technical aspects of property management (HVAC (Heating, Ventilating and Air Conditioning), re protection system, mechanical, electrical, and plumbing system) is advantageous.
• Procient skills in Microsoft Ofce Suite, including Excel, Word, Outlook, and Teams

Expected Pay Range: $62,000 -$65,000with overtime potential.

This is a hybrid position.