Bartender

About us:

White Rabbit Bar located in San Francisco’s storied Triangle in the Cow Hollow neighbourhood evokes a comfortable living room experience with locals imbibing on cocktails, playing games, and listening to live music, vinyle selections and DJs. Weekend evenings features internationally recognized DJs playing to larger crowds. The space’s history is rooted in live music having been the launching pad for many well-known rock n’ roll icons as The Matrix, including The Doors, Jimi Hendrix, Janis Joplin and owner and musician Marty Balin’s own group, Jefferson Airplane. The bar’s namesake track, White Rabbit, was recorded in the bar in the 60s with vocals by Grace Slick. PlumpJack Group assumed ownership in 2000 as the MatrixFillmore and transitioned to the White Rabbit with a rebrand in 2018.

Purpose of the role:

To prepare and service the bar in a continuing effort to deliver outstanding guest service.

Responsibilities:

• To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the General Manager when necessary, to ensure customer satisfaction.
• To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
• To make the General Manager aware of all guest comments and complaints.
• To be completely familiar with company beverage line and drink recipes.
• To provide properly mixed cocktails and other beverages, as requested, to service staff and the public.
• To use suggestive selling techniques to promote the sale of food and beverages.
• To follow all specified procedures to properly open and close the bar, including following shift checklists, handling bar keys, running POS reports, and performing all necessary side work.
• To maintain adequate stock of beverages, supplies and clean glassware in accordance with established pars and routine procedures, and be responsible for the security of beverage stock while on duty.
• To always maintain the organization of the bar areas, including emptying trash as needed.
• To review and verify the previous shift’s inventory, at the beginning of every shift.
• To follow all specified procedures to correctly handle cash, including signing paid-out sheet for tips received, maintaining adequate cash amount in bank, giving correct change for cash transactions, ringing all drinks, including comps through the POS system, and accurately processing credit card vouchers.
• To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
• To represent and market The bar in a positive and professional manner as requested and continually promote the internally and externally by attending special events when requested and building relationships both on and off property.
• To promote and comply with all policies and procedures of The PlumpJack Group.
• To immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
• To always maintain the cleanliness and safety of work areas.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.
• To adhere to the attendance and punctuality policy as outlined in the PlumpJack Employee Handbook. To report to work as scheduled and be prepared to start work.
• To remain at work for the entire work shift, except for meal and rest periods or when required to leave on authorized PlumpJack business.

Minimum Candidate requirements:

• Minimum 1-year experience in a similar role and display basic knowledge of foods and beverages, service standards and procedures.
• English fluency required.
• Must have current Food Handler Certificate and Responsible Beverage Service Certificate that reviews all California liquor laws.
• Current CPR certification preferred.
• Detail oriented, organized, and efficient.
• Diplomatic and calm with strong verbal communication skills.
• Courteous, friendly, and professional manner.
• Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.