Bell/Door Attendant

Published Job Title

Bell/Door Person

Job Description

• Provide superior guest service by assisting guests during their stay at the hotel. Provide a positive first and last impression to guests as they arrive and leave the hotel. Create this impression through service, information, and general assistance to all guests in a timely and friendly manner.
• Responsibilities to include some and/or all the following:
• Greet all guests upon arrival
• Assist guests with luggage to their rooms promptly when checking in and upon checking out
• Promote all hotel functions and facilities
• Inform incoming guests on the following while assisting them to their rooms: storage area, hotel outlets (restaurant, bar, gift shop, concierge), location of vending/ice machines, health club information and stair exits
• Once in room provide the guest with the following information: basic telephone instructions, pay movie instructions , heating and air conditioning, laundry and dry cleaning procedures, radio, hairdryer, closets, fax machines, data port, door lock and key use, room directory, and special features in suites
• Assist guests by taking luggage to curb to meet their transportation
• Offer to get ice for guest before departing room
• Inform guest of your name and how late you are working
• Thank the guest and offer them a pleasant stay
• Upon the guests departure, offer to call the valet service to retrieve their car
• Ask guest if they enjoyed their stay and if they will be returning
• Hand off appropriately to the doorman. Ensure doorman knows who the luggage belongs to and that he/she knows the guests name
• Thank guest for staying at the hotel
• Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, entertainment, restaurants)
• Keep bell closet clean and neat
• Polish and clean bell carts daily
• Deliver faxes, messages, packages, flowers, wine and other items to the guests in their rooms
• Check and secure guests luggage until departure
• Direct guests to various meeting rooms
• Notify guests by telephone of delivery of automobiles, packages or arrival visitors
• Provide other assistance to guests as necessary to ensure highest quality of service
• Report any damages, hazards, repairs and strangers in assigned areas
• Return any items found in guestrooms, hallways or back of the house to the lost and found
• Responsible for all keys, radios, etc. signed out for the shift
• Quickly respond to guest requests in a timely and friendly manner
• Arrive on time for scheduled shift
• Other duties as assigned by supervisor

Requirements

• Proven doorman experience or a similar guest-facing role, preferably in a luxury hotel or high-end establishment
• Exceptional interpersonal and communication skills
• Impeccable grooming and presentation
• Ability to remain calm and composed in high-pressure situations
• Strong physical fitness to handle and perform duties effectively
• Flexible schedule, able to work evenings, weekends, and holidays

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