Guest Services Manager

Guest Services Manager

Business Unit: The Peninsula New York

Location: New York

Primarily responsible for managing the Guest Services department (Bell, Door, and Page Attendants), ensuring a strategic and effective lobby flow/presence, and overseeing the arrival/departure experience in a manner that is consistent with the standards and policies of The Peninsula New York.

Key Accountabilities:

• Manage and support guest services team to ensure a memorable, flawless, and personal arrival/departure for all guests.
• Adhere to all Peninsula brand service principles to ensure a memorable and personalized stay for all our guests and patrons.
• Ensure Lobby area, front drive, seating areas and perimeter around the entrance are pristine.
• Connect and greet all guest throughout their movements for all hotel guests daily.
• Oversee transportation experience for guests (Mini Cooper, Courtesy Car, Limo service and Valet services).
• Escort guests and patrons, always providing a hotel/outlet orientation during their visit.
• Work closely with Concierge and Guest Relations team to ensure a personable experience for all guests.
• Ensure strong, consistent, and efficient communication with all pertinent hotel departments.
• Partner up and work closely with Transportation company, representative and drivers to ensure consistent service is provided to all guests.
• Gatekeeper to Hotel Lobby Ambassador and Greeter Program.

General Requirements:

• Bachelor's degree in hotel management, hospitality, business administration or related field preferred
• At least 2-years' experience in a luxury hotel front of house position.
• Must possess excellent interpersonal communication and organizational skills.
• Ability to work well under pressure with a variety of people, handle multiple tasks simultaneously, understand and work well in a team driven environment.
• Must possess an aptitude for guest service and have a cheerful, positive attitude.
• Must be fluent in English. Fluency in at least one foreign language preferred.

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary for this position is $85,000 annually.

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Nearest Major Market: Manhattan

Nearest Secondary Market: New York City