Clerk Cashier

The Virginia Aquarium is looking for a dynamic, efficient and enthusiastic individual to join our team as a Guest Services Clerk Cashier. This position reports to the Guest Services Supervisor and is responsible for providing excellent front line customer service to all visitors and members of the public. The successful candidate must have a commitment to quality customer service that includes - anticipating guest needs, accurately processing guest transactions, ability to work in a fast-paced environment and handle issues in an expedient and friendly manner. The ideal candidate should provide exceptional service that transforms a day at the Aquarium from ordinary to extraordinary; go beyond what is expected to deliver personal experiences that inspire, delight, and engage.

Duties include:

• Providing quality customer service to internal and external guests.
• Answering a multi-line phone system to be a source of information to guests on various Aquarium events, service offerings and other inquiries.
• Scheduling and processing group reservations including aquarium visits, boat trips, educational programs, and room reservations.
• Sharing duties at a customer-facing guest services desk; working the admissions line on a rotating basis and collecting payments.
• Balancing cash on hand against receipts issued and preparing nightly deposit.
• Providing detailed information; responding to email inquiries; using a two-way radio to communicate with staff.
• Maintaining records; filing; processing financial transactions; data entry.
• Assist in leading and providing support to the admissions line and lobby staff; training new lobby and admissions staff.
• Handling guest complaints.
• Operating office equipment; accepting deliveries; maintaining membership database.
• Run reports; track statistics; sell tickets for various activities offered at the aquarium including, aquarium admissions, boat trips, behind the scenes tours, memberships, advanced tickets, and gift certificates.
• All other duties as assigned.

The Virginia Aquarium is open seven days of the week, including most City holidays. The typical schedule for this position (excluding summer) is five shifts per week, 8:30am -5:00pm with two days off, which may or may not be consecutive days. During our summer season, scheduled shifts will rotate between 8:30am - 5:00pm and 9:00am - 5:30pm to meet operational needs. You must be able to work this schedule, including rotating holidays to be considered for employment.