Boston Campus Receptionist and Operations Assistant

About Bay Path University:

When Bay Path opened its doors to students in 1897, it had a very clear goal: to provide a practical, affordable, and career-oriented education to prepare students to not only meet the needs of companies, organizations, and communities but to also thrive in their professions, identify and realize their dreams, and make a lasting difference in the world. From the beginning, Bay Path prided itself on being entrepreneurial, constantly pushing the boundaries of the academic experience to fit the student...to start them on the road of success. That spirit and philosophy is best reflected in our shared vision, "At Bay Path, every learner's dreams of a better career, a richer life, and a brighter future will be realized."

Bay Path University, an independent and not-for-profit institution, was named Among Fastest Growing Baccalaureate Colleges and Graduate Programs by The Chronicle of Higher Education Almanac, and is a member of the Women's College Coalition. With a main campus in Longmeadow, MA, and a satellite location in East Longmeadow, MA, Bay Path offers undergraduate, graduate (for women and men) degrees, and professional certificates.

For 125 years, we have been committed to preparing our students to navigate a constantly changing world. Whether it is one of our innovative academic programs, groundbreaking online learning platform, or We Empower Learners and Leaders initiative, we educate our students in ways that will help them to grow, learn to adapt, and always to flourish. Be part of the change. Be Bay Path.

We invite you to visit our website at www.baypath.edu where you can learn more about Bay Path University.

Job Description:

Status: Part-Time
Hours: 8:30am to 3:00pm, Monday to Friday
Job Location: Boston
Exempt (Yes/No): No

JOB SUMMARY:

The Boston Campus Receptionist and Operations Assistant is responsible for providing day-to-day administrative support to the Boston campus for Cambridge College. This position is critical to the smooth operation of the Boston site and has constant interaction with potential and current students, faculty and staff; alumni and donors and external guests.

ESSENTIAL JOB FUNCTIONS:

The Boston Campus Receptionist and Operations Assistant must possess excellent communication and office skills; be pleasantly engaging; be able to multitask; be team-oriented; and strive to resolve challenges when they arise. As a front-line representative of the Boston site, the Receptionist and Operations Assistant must possess knowledge of the departmental functions and be supportive of and passionately believe in the University's mission.

Receptionist

• Operate and transfer calls on the Boston Campus main switchboard efficiently and professionally; take messages when needed.
• Greet visitors in a friendly, welcoming, and professional manner.
• Provide excellent customer service to students, faculty, and staff.
• Respond to student inquiries and concerns empathetically, referring them to appropriate resources.
• Manage and distribute incoming mail and deliveries.
• Adhere to University policies and collaborate with departments across all locations.
• Attend required training sessions.
• Perform other duties as assigned.

Facilities

• Monitor and report facility issues promptly to appropriate University staff.
• Manage daily facilities operations, including Hood Park-related issues and office moves.
• Communicate and coordinate operational changes due to Hood Park property management activities.
• Manage the student, faculty, and staff parking program, including issuing and tracking IDs.
• Coordinate with Campus Security and 911 as needed for emergencies.
• Work closely with Hood Park property management and University departments.
• Support approved supply ordering through WB Mason.
• Respond to emergency situations and participate in emergency planning and notifications.
• May require occasional off-hours presence to address emergencies or urgent facilities needs.

Projects

• Provide logistical support for event scheduling, including managing security and cleaning vendors, and coordinating event setup and breakdown.
• Support space rental programs and serve as the primary point of contact for service needs.
• Provide administrative support for repair, construction, and campus improvement projects.
• Assist with preparation and breakdown of Boston campus commencement ceremonies.
• Other duties as assigned.

Requirements:

• Minimum requirement Associates Degree or higher.
• Proficiency in Microsoft Office Suite.
• Well established written and verbal communication skills.
• Ability to establish and maintain effective working relationships with all members of the University community including students, faculty, staff, and administrators.
• Ability to adhere to University policies and procedures.
• Ability to handle confidential information with discretion and within FERPA and HIPAA guidelines.
• All new employees must complete the FERPA, Anti-Harassment, and any other required online training within 15 days of employment.
• General knowledge of the University's mission, purpose and goals and the role this position plays in achieving those goals.

Additional Information:

Bay Path University is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Application Instructions:

All qualified applicants for this position should attach a cover letter, resume / curriculum vitae, and any other relevant information pertaining to this position and your candidacy. Please apply online. Faxes and emails will not be accepted.

Bay Path University is a smoke and tobacco-free community.

All offers of employment are contingent on satisfactory background check.

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